I booked an award flight on JetBlue and then paid $100 to change the dates of the trip, plus additional charges for extra legroom seats.I canceled the trip and was told that there was no time limit to reuse the award AND that I did NOT have to rebook at the moment of cancellation.
When I then called JetBlue to reuse the award, they refused to reinstate it, claiming two things: 1) that I had not canceled my reservation, when in fact I did cancel it; and 2) that it had to be rebooked at the time of cancellation, which is the opposite of what their customer service representative told me when I called to cancel! To add insult to injury, they also would not refund the additional fees I paid for more legroom seats on the unused award travel.
They made absolutely no attempt to offer me anything by way of apology, much less owning their mistake.I won't fly them again.
Review about: Jetblue Airways Flight Booking.