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After I finally thought I found an airline that I could trust and didn't want to nickel & dime everyone, you became just like the other discount airlines that screw their customers. I had a problem with my seat and I was very uncomfortable so I tried to move to an empty and available seat after liftoff and was told I couldn't unless I wanted to pay an additional $40.

What kind of *** is that? I needed an isle because I am 6'6" and have long legs and the entire exit row was empty and to deny me an opportunity to move over greed? No more! I am now going to Southwest and not looking back.

You lost a loyal customer that talked up you airline.

I was a walking advertisement for Jet Blue. I am done with Jet Blue.

Product or Service Mentioned: Jetblue Airways Inflight Service.

Reason of review: Poor customer service.

I didn't like: Attend was not helpful.

Company wrote 0 public responses to the review from Dec 16, 2016.
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Beaverton, Oregon, United States #1274003

Its not greed its called consistencey.It would not be fair for others who paid the extra money for an exit row,to then allow you to move there for free.the exit row seats are limited so therefore the only way to be fair is to charge extra for the exit seats.alot of airlines do this.

Beaverton, Oregon, United States #1260716

Yes it is not fair for the people who do pay to upgrade.

Altamonte Springs, Florida, United States #1257162

So you are tall and think because of that you are entitled to sit in seats with cost more. Don't be so cheap.

Pay for first class on another airlines or cough up the $40 for an aisle seat.

Besides if people can move, why shouldn't an older lady get the seat, even if she is only 5'4". Don't be so self absorbed.

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