Shakeela Wfw

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Verified Reviewer
| map-marker Boston, Massachusetts

Candelaria duelo

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Me hicieron dos reservaciones cobraron 2 reservaciones diferentes para el mismo día para Marzo 09/2024
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Andrew W Npl

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Verified Reviewer

TSA # add to reservations made

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Great service all the way around and very easy to do. I will definitely recommend JetBlue to to others and will be using them again hopefully in the future.
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Sheli Amf

Flight cancelled

JetBlue Airways - Flight cancelled
The airline cancelled the flight. I cant rebook and I can get someone to talk too. Im trying to rebook online but it wont let me.
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Loss:
$1
Cons:
  • Can not get help

Preferred solution: Rebook the flight

User's recommendation: Do not flight JetBlue

Anonymous
map-marker Fort Lauderdale, Florida

To check the status of my fly

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Because my fly was delay, but went I received the updated time they send my the wrong arriving time and day.
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Douglas L Uds

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Verified Reviewer

Multiple

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Never got anyone on phone! Sat at JFK on the plane for an additional hour to get additional fuel. Made an emergency landing for failed hydraulic steering system in atlanta. Lost 2 of our 4 bags. First and last JetBlue experience. Douglas Laman, MD
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Preferred solution: Deliver product or service ordered

User's recommendation: Never

Armelle D Mss

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Verified Reviewer

Difficulty booking online

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I couldnt complete my booking online either on the website or through app. I called customer service- the lady who helped me was fantastic, & was eventually able to complete my booking, though we had to do it as two one way trips, rather than a simple round trip.

She also was able to ascertain that the reason I could not complete my booking myself was because there were some terms & conditions in relation to my award points that I needed to accept - had I known about that, had the website indicated that there were T&C that needed a response from me i of course would have done it without needing to call customer service- anyway, in the meantime, the cost of one of my flights increased by about $200 so I had to pay more because JetBlue website is NOT user friendly!!

Very frustrating!! I hope the website gets updated so that in the future a Terms & Conditions window pops up & so is easily found, & accepted!!

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Loss:
$200
Pros:
  • Cabins & seating are comfortable
Cons:
  • Booking & websit & app are not simple & user friendly

Preferred solution: Apology

User's recommendation: Please check if there are any outstanding Terms & Conditions you need to accept!!

Sandy C Mes

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Verified Reviewer

Requests for passengers' onboard certificate

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Hi, this is Sandy Cheung, the secretary. I write on behalf of my boss to requests below 3 passengers' onboard certificate. Name, ticket no Li Jing, 279-212****483 Xiao Ran, 279-212****485 Sha Yun Feng, 279-212****484 Depart/Arrive Time, Airport, Airline Flight No. Class 06:55, June 16, 2023/09:48, June 16, 2023, John F Kennedy /Los Anegles, Jetblue, B6723, Economy
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Preferred solution: Onboard Certificate

Resolved
Markeis Coi
map-marker New York, New York

Resolved: There is always an issue, and no real person available to talk to.

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Could not get my date of birth recorded so couldn t finish the input of info so my session expired, need to start a new search with new increased prices.
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User's recommendation: Good luck !

Elisabeth M Zei

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Verified Reviewer

279793****521 my refund number isn't working

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I am still unhappy as my voucher has still not been resolved, I was told to contact Expedia but that didn't work either. Your company gave me my number for voucher it should come from you! Please help me! very tough to get your voucher redeemed
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Loss:
$550
Pros:
  • Like the flight crew
Cons:
  • Redeem voucher

Preferred solution: Full refund

Anonymous
map-marker Massapequa, New York

Cancelled flight

I am writing to express my disgust your company. For the 2nd time in a year you cancelled my flight but this time with no text or phone call, just an email.

Who checks that, you sent it at 6:30 am and I didnt check until 7:45 am. My wife & I were scheduled to depart NY JFK on 3/10/24,11am flight #601 to Ft Lauderdale. We were told we were being rebooked on an 845pm flight to West Palm. ARE YOU SERIOUS?

That is 2 hrs away!!! Then we were told there were no flights out the next day. We had to cancel and rebook on Delta at an additional cost of $140.00 in addition to losing a day of vacation as we did not arrive at our hotel until 1130pm. Then we found out the 845 pm flight to West Palm did not take off until 1230am, which means we would have not arrived at our hotel till after 4am!!!

Your response was basically too bad, not our problem. I feel I should be compensated at least $200 which covers the additional cost to rebook with Delta and the lost day of vacation, this would be acceptable even if you at least gave us a future credit. I look forward to hearing from you.

I can be reached at this email, or # 516-808-**** or 516-454-****. Thank you,

Michael Guido

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Vanesa P Pbw

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Verified Reviewer

RESARCIMIENTO

Buenas tardes mi nombre es Vanesa pastori, y fui pasajera de ustedes junto a mi hija de 6 años y mi marido el dìa 22 de Septiembre de 2023 en el vuelo jetblue 1106 desde Chicago a NEW York.

QUIEN ESTE LEYENDO ESTO, LE PIDO POR FAVOR QUE ENTIENDA LA SITUACIÓN, TOTALMENTE AJENA A NOSOTROS.

Cuando llegamos al check in de Chicago nos informan que el vuelo sufrió una demora de 1hora por lo que no llegabamos a la conexión que tenìamos con AMERICAN AIRLINES A BS. AS.

Nos ofrecían quedarnos en Chicago 2 dìas más, lo cual no aceptamos y nos dieron una opción de conexion con LATAM vìa Lima con destino final Ezeiza.

Aceptamos esa nueva ruta.

Cuando nos realizaron el check in en CHICAGO la agente que nos atendió nos imprimió el ITINERARIO con la nueva ruta y nos dijo que ni bien lleguemos a NEW YORK vayamos al CHECK IN de LATAM para imprimir los BOARDING PASSES para el vuelo de NEW YORK-LIMA-EZE.

Quiero aclarar que NO TENIAMOS EL BOARDING PASS para embarcar con LATAM, porque la chica nos dijo que nos iban a dar los BOARDINGS en el check-in de LATAM.

Estando en el embarque EN CHICAGO el vuelo sufre otra pequeña demora.

La salida del vuelo fue cerca de las 7pm hora de Chicago.

Llegamos a NEW YORK 10.40PM, NUESTRO VUELO DE LATAM SALIA 00.05AM Y TODAVIA TENIAMOS QUE IR AL CHECK IN POR NUESTROS BOARDINGS Y BAJAR DEL AVION CONTEMPLANDO EL TIEMPO QUE DEMORA DESEMBARCAR DE UN VUELO.

Quiero aclarar está parte porque quizás piensen que solo es pasar de una puerta de embarque a otra, pero el aeropuerto de NEW York es totalmente diferente, cada aerolínea está en una terminal diferente y las distancias son ENOOORMES!!

Ni bien bajamos del avión fuimos directo al check in de LATAM, tengan en cuenta la magnitud del aeropuerto de NEW York, tuvimos que trasladarnos en tren hasta otra terminal, y llegamos ahì 11.20, NO HABÌA NADIE Y nos informan que los agentes de LATAM ya no estaban porque el vuelo cierra 90 min antes de su salida!

Estábamos con una nena de 6 años, ya era medianoche, no teníamos las valijas y nadie que nos pueda ayudar.

De la terminal 4 volvimos a la 5 para hablar con algún agente de jetblue y que nos den alguna solución, el agente que nos atendio nos dijo que recién en 3 hs abrían el check in y ahí podían escucharnos. 3 hs más de espera.

Volvimos al check in SIENDO LAS 3AM y nos atendió otra agwnte la cual nos dijo que el vuelo llegó 10.40 y que teníamos tiempo para tomarnos el otro vuelo, por lo que le explicamos que NO TENIAMOS LOS BOARDINGS, PORQUE EN CHICAGO NOS DIJERON QUE LOS RETIREMOS DEL CHECKIN DE LATAM. Y que al llegar al check-in el vuelo ya estaba cerrado siendo las 23.20 y YA NO HABÌA NADIE DE LATAM.

Pedì hablar con un supervisor para que ALGUIEN pueda entender LA SITUACION.

Cuando nos atendió la supervisora de Jetblue en New York, nos dijo que no podìa hacer NADA y que la UNICA SOLUCION para volver a CASA era que nosotros nos compremos un NUEVO TKT!

LE pedí por favor que nos solucionen el problema que esto no tenía que ver con nosotros sino por un error de jetblue.

Pregunté tAMbien por las valijas y me dijeron que las valijas las tenìan en LATAM.

Y que NADA más podían hacer por nosotros.

Salimos del aeropuerto en busca de un hotel la nena estaba durmiendo en el piso y nosotros sin solución.

Fuimos al primer hotel el más económico que encontramos en la zona el cual nos costó USD 516 LA NOCHE más el Uber.

Traté de solucionar este problema llamando al calle Center, 30 min de espera para que me atiendan, la agente del call Center nos repitió lo mismo que me dijeron en el aeropuerto, y yo trataba de explicarle que SI LLEGAMOS A NEW YORK A LAS 10.40, como hacíamos para llegar en 20 25 min a la otra terminal, porque el vuelo de LATAM cerró 90 min antes de la salida del vuelo. HAY ALGUIEN QUE PUEDA ENTENDER ESTO POR FAVOR?

los contacté por Instagram y todos me dijeron lo mismo!

Teníamos que volver con URGENCIA a casa, mi marido es cirujano y tenía cirugìas agendadas para el LUNES, por lo que tuvimos que comprar TKTS nuevos, y vuelvo a reiterar SIN LAS VALIJAS.

Llamé desde el hotel al call Center de reclamo de equipaje de jetblue para que verifiquen si mi equipaje estaba ahì, y la chica me dijo que en el sistema les figuraba que estaban en Chicago, que nunca salieron en el vuelo a NEW York, que vayamos a primera hs de la mañana a reclamo de equipaje de jetblue para buscarlos porque nos los iban a enviar.

El dìa 24 a las 11am nos presentamos en reclamo de equipaje de jetblue y nos dijeron que esa información no les figuraba en el sistema y que ellos no tenían nuestros equipajes. Nos dijeron que los equipajes los tenìa LATAM.

Volvimos a ir a la terminal de LATAM dónde tampoco les figuraba nuestros equipajes.

SALIMOS para ARGENTINA en un vuelo de Aerolíneas argentinas 2 dìas después.

Necesito POR FAVOR que LA PERSONA que LEA está situación LA ENTIENDA, y QUE JETBLUE se responsabilice por TODO el daño que NOS GENERARON (económico y emocional)

ESTOY EN ESTE MOMENTO DE REGRESO A MI CASA DESPUÉS DE 2 DÌAS POR UN ERROR HUMANO TERRIBLE DE PARTE DE JETBLUE.

SIN VALIJAS Y SIN RESPONSABLES.

HOY me acerqué a LATAM para contarles lo que NOS PASÓ Y PRWGUNTAR POR LAS VALIJAS, y me dijeron que IMPOSIBLE llegar a tiempo para el vuelo de las 00.05 habiendo llegado 10.40, porque el check in ellos lo cierran 90 MINUTOS ANTES DE LA SALIDA DEL VUELO para vuelos internacionales.

NECESITO UNA RESPUESTA URGENTE Y UNA PERSONA QUE ENTIENDA ESTA SITUACIÓN QUE NO TIENE LOGICA ALGUNA.

INFORMACIÓN DE NUESTRA RESERVA

CODIGO DE RESERVA JETBLUE:

ORVTNV

TKT Nº 279213****607 MOINA GABRIEL

TKT Nº 279213****893 MOINA NICOLE

TKT Nº 279213****880 PASTORI VANESA

Los saluda

Vanesa pastori

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Preferred solution: Full refund

Madalin Dfj

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Verified Reviewer

Was trying to reach a Customer Service rep to cancel our flight. Eventually did. He was excellent.

NO COMPLAINT. But I do not like the term PISSED CUSTOMER especially the word PISSED. I recommend that you get rid of that word and choose an alternativeeven DISSATISFIED is a better word.
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Marilyn K Gtc

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Verified Reviewer
| map-marker Guaynabo, Puerto Rico

Refund

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Flight sju to cpx cancelled. Not rescheduled. No direct contact to solve problem. Lousy service when online resources dont address issue.
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User's recommendation: NEVER

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Stamford, Connecticut

I rate jet blue airline with zero

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I paid for my sister two pieces of suitcase $80.00, and they charge her $300.00 at the airport because the agent said that she did not pay for them. I call and one of your agents told me that the money was pending, so they are not going to take it if when I check my account they take it out I call back, and I get the runner round from your agent. JetBlue's airlines need to be written up and up in the New be because they take advantage of people who dont know the system.
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1 comment
Guest

Jet blue needs to increase their awareness concerning making their customers happy whenever they are flying with jet blue airways. So far customers are not so happy with the service according to REVIEWS.

Mayda Pre

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Scarborough, Tobago

To asked about carry on bag cos why did I I pay for all my bags

JetBlue Airways - To asked about carry on bag cos why did I I pay for all my bags
JetBlue Airways - To asked about carry on bag cos why did I I pay for all my bags - Image 2
I was thinking I pay for my first bag up front and when I get to the airport Ill have to just pay for the other two but that didnt happen it seems like I paid for all five
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User's recommendation: let me know if I did put it my first bad and what I pay for and what is the cost of my second bag $60.00