JetBlue Airways

I was having a flight B6 1096 from Punta Cana to Boston on the 13th of March 2026, and I had a really bad experience. When I booked the flight, I had three seats lined up for me and my family with numbers 32D, 32E, and 32F.

Unfortunately, the day before, when I did early check-in, I found out that my wife and my kid had their seats together and I was separate from them. On the next day, before the flight, I went to talk to the stewards to see if it was possible to change my seat to be with my family, and they said it was not possible! I was 13 rows away from them, and for my good luck, there was turbulence on the flight and my kid and wife freaked out. Unfortunately, I was not able to be there for them to calm and support them.

So all the families on the flight were put together and I was the only one separate from my family. If I had known in the first place that we would be separate on the flight, I would not have purchased this flight with JetBlue.

Dear Jet Blue:

I am writing to you regarding an incident that occurred related to Flight 0652 from Orlando to Boston. I have flown many times on Jet Blue and spent thousands of dollars with you.

I need to make you aware of this issue I encountered on March 15, 2026.

Customers:

Michael Barcellos (Jet Blue member)

Jeffrey Feinberg

From this original flight confirmation, our flight was changed 15 times prior to cancellation. The latest of which was:

We were never told that this flight was going to be cancelled until the very last minute, at close to 2:00 AM when there were no other flights available for 2 days and we weren't given an opportunity to change carriers to get to our home destination. We later found out from a person working at the gate that the flight was never going to happen due to the absence of a flight-worthy crew. This is totally negligent on Jet Blue's behalf!

Due to not immediately notifying passengers that the flight would be cancelled, it denied us the ability to secure lodging (you can't check in to a hotel until 4:00 PM) and the ability to secure alternate carrier transportation. No options were available other than waiting for a flight from Orlando 2 days away. Both passengers have critical medical conditions requiring daily medications (one is diabetic). Given our dire situation, we needed to find an alternate flight in another city.

We changed our flight to Sarasota, but had to pay $390 for a 2.5-hour taxi ride to get us there. (See attached receipt)

Sarasota/Bradenton, FL (SRQ)

Boston, MA (BOS)

Mar 16, 2026

08:40 PM Sarasota/Bradenton, FL (SRQ)

Mar 16, 2026

11:46 PM Boston, MA (BOS)

3 hrs 6 mins

Nonstop B61440A220

Operated by JetBlue

In addition, due to the 23 hours of combined delays in Orlando and Sarasota, we were forced to sleep and get meals in the airport (as opposed to having them at home).

I have included copies of the taxi receipt, as well as the meal receipts.

Food receipts with tip come to $171.17

We are respectfully requesting a total reimbursement of: $561.00

Please contact:

Michael Barcellos, thebarces@***.com, 978-239-****

Thank you

Dear JetBlue Customer Support,

My name is Louis Kern, and I am writing to formally request compensation or reimbursement for a distressing and preventable experience that occurred during my attempt to travel on Flight B6 9 from JFK to Santo Domingo on Thursday afternoon. I arrived at the gate with my boarding pass, passport, and completed e-ticket form. Although the form had been successfully filled out, the PDF confirmation would not load. This issue was not unique to me, as several other passengers were experiencing the same problem. When it was my turn to board, I explained the situation and asked for help, but I was simply told that I could not board without the e-ticket. No guidance or troubleshooting was offered, and despite my cooperation and repeated attempts to refresh the document, I was denied boarding while my eight friends were allowed to continue onto the flight.

Once the aircraft doors closed, no JetBlue gate staff provided assistance to any of the stranded passengers. The situation became overwhelming for many people, and families were visibly upset. The police were eventually called to manage the confusion and kindly escorted us to a help desk elsewhere in the airport. At the help desk, I was informed that the error was not caused by anything I had done. I was placed on a rerouted itinerary through Orlando, but that flight became delayed to the point where, had I followed the instructions given to me, I would have been stranded in Orlando overnight because there were no remaining flights to the Dominican Republic that day. This would have prevented me from attending my best friend's bachelor trip, something that had already been significantly disrupted by the earlier denial of boarding.

After insisting that another option must exist, I was finally offered a standby seat on Flight B6 2709. I was required to pay seventy-five dollars for this option, even though the Orlando connection that I was originally placed on would have been free. Through sheer luck, I managed to board the standby flight. The only available seat was a middle seat, causing significant discomfort for someone of my height. I had intentionally selected an aisle seat on the original flight to avoid this. What should have been a straightforward and enjoyable trip became filled with unnecessary stress, confusion, and physical discomfort.

I am requesting a refund of the seventy-five dollar standby fee and appropriate compensation for the disruption and distress caused throughout this experience. The events that unfolded were the result of a technical failure that affected multiple passengers and were acknowledged by JetBlue staff as being outside my control. The lack of assistance at the gate, the emotional strain caused by the situation, the involvement of police to assist confused passengers, the risk of being stranded overnight, and the discomfort caused by the loss of my preselected seat all contributed to a deeply disappointing experience.

I have always viewed JetBlue as a reliable airline with strong customer service. I hope that this matter can be resolved fairly so that I can continue to feel confident choosing JetBlue in the future. Thank you for your time and consideration. I look forward to your response.

Sincerely,

Louis Kern

Thank you for looking into this matter-

We were on FLL to JFK feb 28th flight 602. confirmation number- OTYODJ

the flight that left without us was from JFK to ROC flight 486.

We had initially a very long layover

the flights were changed several times.

we were reassured we would still be ok with our connection.

Our first flight took off light because of mechanical problems.

the pilot kept us informed of a problem with the air conditioner, which was obvious.

we were left on the tarmac without water in the heat way too long.

Probably an hour.

then the pilot told us there was congestion and it would be another 45 min before we took off.

In flight I told the flight attendants are problem.

they allowed us to get off the flight first and told us they notified our plane that they had several passengers coming in late for their next flight.

we ran to our next flight

plane was still at the gate

we were not allowed on as " the door is already shut"

that plane stayed at that gate for at least another 30 min.

i was left stranded in JFK with my autistic son.

we were told we could not fly out until the next day.

I could not have spent the night in the JFK airport at 57 yr old with my autistic son.

We were told to go to the TWA hotel, and instructed on how to get there.

I asked for a hotel voucher and was told that our first flight was delayed because of " weather" from where it was coming from.

We know that is not true as-

1) the first plane was literally sitting at the gate. they just didn't board us

2) when we were boarded, we were told that we were delayed because of a problem with the air conditioner. they had to cool the plane down

3) then we were told their was too many planes wanting to take off.

I have NEVER asked for anything from an airline.

I get it. weather.

acts of God, etc

But we missed our flight because the airline changed our flight planes several times.

and then there was mechanical problems.

we deserve our hotel covered.

I can not afford to pay the rates the TWA hotel asks for one night. we didn't even use the shower or anything other then one hand towel.

We deserve to be reimbursed.

Jill Potts

I spoke with customer service yesterday, 2/25, to cancel this booking. I was told I would receive a refund to the original form of payment, i.e., my American Express.

This morning, I checked and the booking was not cancelled. I cancelled it and just received an email advising that the refund was applied to a future flight. Upon receiving the email that my original flight for Monday, 2/23, at 9:45 was cancelled, I tried to reschedule using manage trip, but it would not go through. I spent 4 hours on the phone calling but did not get through.

I booked myself on flight 1251 on Tuesday out of HPN. Upon my arrival, I asked the counter how I could get a refund for this reservation and cancel the reservation JetBlue had made for today. I could not fly home today. I am driving 3 hours from Naples to Tampa to see an oncologist to find out if I have cancer.

This situation has been very stressful; I needed to be back in Naples. How can I receive my refunds as I was told?

And used my partner;s credit card, with his permission..

I booked FLL to LGA on March 31 on Flight 0372. I am an old retired travel agent, and I* am a Jet Blue Member.

But at the end of the transaction,as I put in the credit card, I got a message to take my cell phone and hold it up and ocheck inm andtAn email went to Simeon Beer, saying that Flight 0372 on Mar 31 from FLL to LGA was confirmed and paid for.

Then my cellphone got a message that Citibank cancelled the payment. Then they wrote it was okay to travel

Can you please tell if we do have the reservation. 1.Simeon Beer and 2. Bonnie Kogos.

My ema8il is bonniKogos@***.com and my cell phone is 917****-****. I have loved Jetblue for years and wish to keep traveling with you. Also,, what is my TrueBlue Number.

Thank you so much. Respectfully, Bonnie Kogod