Booked a trip out of philadelphia to fort laurderdal .they said the flight had hit some birds on the way to philadelphia.that was three hours before we where to depart from airport.they disnt send for another plan and just cancelled our flight. The. They send us back...Read more
My young daughter had a one-way Jet Blue ticket from Boston to Orlando for Monday, Jan 8, early in the morning. Because of cold weather or anticipation of weather conditions, Jet Blue cancelled her flight the morning of Jan 7, but didn't notify her or Expedia (with...Read more
I didn't like
- Long customer service hold times
- Very late notification of cancelled flight
January3rd,2018 two of my family members almost ready to board Jet Blue flight176 for Hartfod and springfield pilots dicided not to allowed their four pound puppy with them in the plane becssuse it was pet number five,wish they should know because pet also pay a...Read more
Jetblue Airways - Cannot check in on line
system is asking me for a US green card number and not giving me an option to enter my US visa This looks like a programming error
Jetblue Airways - Flight 1041 B6 JFK to savannah
This flight is constantly delayed to at least a 5:45 departure or very often cancelled. Why is it that Jet Blue doesn't have back up planes at major airports?
Jetblue Airways - They lie all the time
I am Mosaic on Jetblue which means I fly them every week. If I had a choice I would not. I make so many plans around their schedule and it never holds. Don't Depend on them⚡️. Don't believe them. EVER. Remember I am their most loyal customer and they treat me like dirt. How will they treat you??! Steer clear if possible!!!
Jetblue Airways Baggage Policy Review
Terrible customer service people boarding are terrible no urgency no common sense when it comes to checking bags at the gate. Letting people carrier bags on well over dimensions
Cancelled the 630 flight from dulles at 1pm to boston .due to a storm prediction at 3am the following day. Again jet blue was the ONLY airline that cancelled that day or evening. now i cant get a flight out till friday late. Im so done with jet blue. Your airlines...Read more
I tried to book flight from JFK to San Deigo and clicked on purchase ticket and then the screen showed error in the purchase. I thought to book another ticket and found that the money already got deducted. I called the customer service and found that the ticket was...Read more
As i was getting on plane and i was the second last i didnt feel good and asked for a water she said no and as soon as olane was in air she woyld bring me one! I waited about 10 minutes after we were in air!i rang buzzer abs she looke at me and i again made motion i...Read more
I was suppose to leave LGA @ 2:41 on flight #1171. There was weather problems, which I do understand, but your crew @ LGA only said it on the loudspeaker ONE time that the flight was delayed. Every single hour I went up to the screen to see what was happening - it is...Read more
I didn't like
- Employees the lack of communication with the customers
I was on the plane to Portland Maine June 5th on the 11:15 flight from NYC.They suddenly told us that it would be a half an hour wait.I am disabled and wearing my neck brace after having epidurals and nerve blocks for my back. My cousin is dying of cancer.She wanted me...Read more
I am writing to explain and get an answer and response from your customer service department how you are going to correct the lack of service and complete utter disregard for your customers based on my recent experience on April 7, 2017. I booked a flight to FLL from...Read more
Trying to change my flight from Sju airporrt to Hartford. Called customer service was on the phone 45 plus minutes.Finally got a representative and she was very professional informed me the flight to hartford was full but I could go to the gate A4 in SJU airport to go...Read more
Do you have something to say about Jetblue Airways? What happened? What can we help you with?