JetBlue Airways

Buenas tardes mi nombre es Vanesa pastori, y fui pasajera de ustedes junto a mi hija de 6 años y mi marido el dìa 22 de Septiembre de 2023 en el vuelo jetblue 1106 desde Chicago a NEW York. QUIEN ESTE LEYENDO ESTO, LE PIDO POR FAVOR QUE ENTIENDA LA SITUACIÓN, TOTALMENTE AJENA A NOSOTROS. Cuando llegamos al check in de Chicago nos informan que el vuelo sufrió una demora de 1hora por lo que no llegabamos a la conexión que tenìamos con AMERICAN AIRLINES A BS. AS. Nos ofrecían quedarnos en Chicago 2 dìas más, lo cual no aceptamos y nos dieron una opción de conexion con LATAM vìa Lima con destino final Ezeiza. Aceptamos esa nueva ruta. Cuando nos realizaron el check in en CHICAGO la agente que nos atendió nos imprimió el ITINERARIO con la nueva ruta y nos dijo que ni bien lleguemos a NEW YORK vayamos al CHECK IN de LATAM para imprimir los BOARDING PASSES para el vuelo de NEW YORK-LIMA-EZE. Quiero aclarar que NO TENIAMOS EL BOARDING PASS para embarcar con LATAM, porque la chica nos dijo que nos iban a dar los BOARDINGS en el check-in de LATAM. Estando en el embarque EN CHICAGO el vuelo sufre otra pequeña demora. La salida del vuelo fue cerca de las 7pm hora de Chicago. Llegamos a NEW YORK 10.40PM, NUESTRO VUELO DE LATAM SALIA 00.05AM Y TODAVIA TENIAMOS QUE IR AL CHECK IN POR NUESTROS BOARDINGS Y BAJAR DEL AVION CONTEMPLANDO EL TIEMPO QUE DEMORA DESEMBARCAR DE UN VUELO. Quiero aclarar está parte porque quizás piensen que solo es pasar de una puerta de embarque a otra, pero el aeropuerto de NEW York es totalmente diferente, cada aerolínea está en una terminal diferente y las distancias son ENOOORMES!! Ni bien bajamos del avión fuimos directo al check in de LATAM, tengan en cuenta la magnitud del aeropuerto de NEW York, tuvimos que trasladarnos en tren hasta otra terminal, y llegamos ahì 11.20, NO HABÌA NADIE Y nos informan que los agentes de LATAM ya no estaban porque el vuelo cierra 90 min antes de su salida! Estábamos con una nena de 6 años, ya era medianoche, no teníamos las valijas y nadie que nos pueda ayudar. De la terminal 4 volvimos a la 5 para hablar con algún agente de jetblue y que nos den alguna solución, el agente que nos atendio nos dijo que recién en 3 hs abrían el check in y ahí podían escucharnos. 3 hs más de espera. Volvimos al check in SIENDO LAS 3AM y nos atendió otra agwnte la cual nos dijo que el vuelo llegó 10.40 y que teníamos tiempo para tomarnos el otro vuelo, por lo que le explicamos que NO TENIAMOS LOS BOARDINGS, PORQUE EN CHICAGO NOS DIJERON QUE LOS RETIREMOS DEL CHECKIN DE LATAM. Y que al llegar al check-in el vuelo ya estaba cerrado siendo las 23.20 y YA NO HABÌA NADIE DE LATAM. Pedì hablar con un supervisor para que ALGUIEN pueda entender LA SITUACION. Cuando nos atendió la supervisora de Jetblue en New York, nos dijo que no podìa hacer NADA y que la UNICA SOLUCION para volver a CASA era que nosotros nos compremos un NUEVO TKT! LE pedí por favor que nos solucionen el problema que esto no tenía que ver con nosotros sino por un error de jetblue. Pregunté tAMbien por las valijas y me dijeron que las valijas las tenìan en LATAM. Y que NADA más podían hacer por nosotros. Salimos del aeropuerto en busca de un hotel la nena estaba durmiendo en el piso y nosotros sin solución. Fuimos al primer hotel el más económico que encontramos en la zona el cual nos costó USD 516 LA NOCHE más el Uber. Traté de solucionar este problema llamando al calle Center, 30 min de espera para que me atiendan, la agente del call Center nos repitió lo mismo que me dijeron en el aeropuerto, y yo trataba de explicarle que SI LLEGAMOS A NEW YORK A LAS 10.40, como hacíamos para llegar en 20 25 min a la otra terminal, porque el vuelo de LATAM cerró 90 min antes de la salida del vuelo. HAY ALGUIEN QUE PUEDA ENTENDER ESTO POR FAVOR? los contacté por Instagram y todos me dijeron lo mismo! Teníamos que volver con URGENCIA a casa, mi marido es cirujano y tenía cirugìas agendadas para el LUNES, por lo que tuvimos que comprar TKTS nuevos, y vuelvo a reiterar SIN LAS VALIJAS. Llamé desde el hotel al call Center de reclamo de equipaje de jetblue para que verifiquen si mi equipaje estaba ahì, y la chica me dijo que en el sistema les figuraba que estaban en Chicago, que nunca salieron en el vuelo a NEW York, que vayamos a primera hs de la mañana a reclamo de equipaje de jetblue para buscarlos porque nos los iban a enviar. El dìa 24 a las 11am nos presentamos en reclamo de equipaje de jetblue y nos dijeron que esa información no les figuraba en el sistema y que ellos no tenían nuestros equipajes. Nos dijeron que los equipajes los tenìa LATAM. Volvimos a ir a la terminal de LATAM dónde tampoco les figuraba nuestros equipajes. SALIMOS para ARGENTINA en un vuelo de Aerolíneas argentinas 2 dìas después. Necesito POR FAVOR que LA PERSONA que LEA está situación LA ENTIENDA, y QUE JETBLUE se responsabilice por TODO el daño que NOS GENERARON (económico y emocional) ESTOY EN ESTE MOMENTO DE REGRESO A MI CASA DESPUÉS DE 2 DÌAS POR UN ERROR HUMANO TERRIBLE DE PARTE DE JETBLUE. SIN VALIJAS Y SIN RESPONSABLES. HOY me acerqué a LATAM para contarles lo que NOS PASÓ Y PRWGUNTAR POR LAS VALIJAS, y me dijeron que IMPOSIBLE llegar a tiempo para el vuelo de las 00.05 habiendo llegado 10.40, porque el check in ellos lo cierran 90 MINUTOS ANTES DE LA SALIDA DEL VUELO para vuelos internacionales. NECESITO UNA RESPUESTA URGENTE Y UNA PERSONA QUE ENTIENDA ESTA SITUACIÓN QUE NO TIENE LOGICA ALGUNA. INFORMACIÓN DE NUESTRA RESERVA CODIGO DE RESERVA JETBLUE: ORVTNV TKT Nº 279213****607 MOINA GABRIEL TKT Nº 279213****893 MOINA NICOLE TKT Nº 279213****880 PASTORI VANESA Los saluda Vanesa pastori

My name is Damaris Rucci talking on behalf of my family a party of 8, Damaris Rucci, Joseph Rucci, Danielle Rucci, Aaron Rucci, Liam Rucci ( Liam is also on the spectrum and chronic asthmatic) ,Isaac Rucci, Sabrina Velasquez and Ezra Rucci (Ezra is also chronic asthmatic) On August 13, 2023 we had a flight with jet blue #1247 confirmation # XRPDJS & BJVXRP departing at 7:15 am with an arrival at 10:10. We all had an up coming cruise with carnival going to Mexico that same day. In Which a passport for each of us was required and had to get 6 passports out of the 8. This was a whole process of its own as we had to go 2 hours away to get our passports costing us $1290. (proper documentation enclosed). Keep in mind we only went through the process of getting passports for this cruise as we do not travel often because my child is autistic. When we got to to the airport approximately around 5am and we checked in all of the bags, we notice our flight was already delayed with a message at 4:42am indicating flight was delayed from 7:15 to 8:10am, at 6:36 am we got another email with another delay for 10:10am, at 9:10 another delay to 10:30am, around this time Ive spoke to a JetBlue worker if we can be in another flight for we wont miss our cruise, the JetBlue worker replied that there wasnt any other flights , at 10:54 am another delay to 11:15am, at this time we boarded the plane with the hopes and assurance from flight crew that we would land on time for our cruise. at 11:49am we got a delay to 12:00pm, during this time we asked if we can get off but was told by the captain that we would make it and we were leaving in 5 minutes, those 5 minutes kept repeating it self with paper work messages. at 12:29pm we got another delay to 12:40, around 1:45 pm the flight departed . At this point we were inside the plane for 2 hrs without any water or snacks provided to us or for the kids. Please keep in mind that my son is autistic and he had an asthma attack in the plane. And still no help from no one or any concern. We ended up finding out that the plane we were in for 2 hours has been sitting in la guardia airport since august 7th without being turned on or checked, Causing all these mechanical issues and having people miss important event and or vacations because jetblue irresponsibility. The captain announced paperwork needed to be fix to be able to depart because it was filled out incorrectly. The original delays were caused because of mechanical issues but the extra 2 hours everyone spent on the plane was an error the staff made. Keep in mind the captain told us every 10-15 minutes we were going to depart in 5 minutes for 2 hours. We landed at 3:53pm causing to miss our check in time for the cruise that was at 3pm. and leaving us stranded in Tampa, FL. When we landed we asked for a JetBlue supervisor and we waited for her (Wilza) to show up but she did not show for another 2 hrs, while she was sending messages to another JetBlue worker who was giving us the notifications. Her name is Wilza. All we got was a food voucher AFTER we bought our food and 1 night hotel. (proper documentation enclosed) After arriving to the hotel it was phone call after phone call trying to get in contact with someone to switch our flight and to have our credit towards our flight home. After 2 hours and 30 min. We were told that our flight was covered by the $150/ per person credit. That all our bags and seats were paid for. Even after getting all of that settled jet blue still gave us a problem with our luggage saying they wont cover it when we were told that all of it was covered. Only to find out that she forgot to put all of the information in our account leading us to fight for our luggage for an hour in Tampa airport. I was told to submit all expenses, therefore I am requesting a refund for our carnival cruise, passports, an extra hotel day that I spent out of pocket along with all expenses that we have spent these past two days for our children. (proper documentation enclosed). In conclusion I will be enclosing proper documentation shall you need any more information please contact me via email @ Drucci1107@***.com or by phone (845)522-****. Thank you and we are looking forward for you help.

Hi my name is Shane (Boston Ma) and I was flying out of Miami airport heading to back home with my two children when the flight attendant Tammy from Jet blue told the pilot she felt threaten by my kids plus 2 other black people. The first Gentleman that was put off the plan over heard Tammy talking nasty about the black passengers thats when she stated he should have never been listening to her conversation. He then told her she was having the conversation directly in our direction how can we not listen to it. She told the captain the black guy was making her uncomfortable thats when they asked him to remove his self . The other passengers proceeded to stick up for this man because he did nothing wrong and he was very polite about the situation. He was a veterinarian at that! He shouted out , I severed this country and this is the thanks that I get as they removing him off the plane. So after that the passengers was upset that this situation has happened. When he got moved , my daughter 16yrs old sat next to me and Tammy asked her if she can come talk to her and I said for what whats the issue, Thats my daughter talk to me Im her father in a calm manner then she said okay and sat back down as the plane was about to take off. Thats when the pilot made in an account about one of the engine being shut down and next thing I know the police was on board kicking my child off. A minor! I didnt understand what was the issue. The offices said the flight attendant Tammy felt threaten AGAIN by another black person. Its not fair! This is very disgusting and something needs to be done because thats unacceptable! I am waiting for Monday so I can speak to a lawyer because why is my child being kicked off the flight and jet blue told her shes not allowed to be on jet blue anymore ! Something needs to be done immediately! I had I over 30 families members flying with jet blue because we just finished a family reunion and this happens. I am a gay 33 year old single father of 3, manager for nursing which I have a work 7am and now I wont make it because I have to pay for 4 new flights with a different airline all because Tammy is racial profiling its not fair. I will be going on all social networks to let them know how me and my family was treated and how she discriminates black people

I had a one-way ticket with JetBlue for me and my wife for the amount of $237.80 I had to change the day to an earlier flight which one that cost me $657.82 $237.80 original ticket new ticket $657.82 over $420.02 charged over original price. They charged my American Express $43 for I dont know watt and then $40 for seats $200 for fees $43 for MX and 56. 98 taxes ! The addition is wrong on your paperwork. As far as I can see it comes to five $591.57 Are used to use the right airlines, and I had a similar incident about having to leave earlier and they did everything in their power to accommodate be with not an extra charge. In fact it was lower. I have been going back to Florida from New Jersey at least 4 to 5 times a year and my family which are five come and visit me once a year with their children, they were the ones that told me to get JetBlue and to try it. So I got two JetBlue cards one for my wife and myself if this bill is not adjusted and this is your way of treating your customers Im gonna have to pay the bill and destroy your cards , I am personally in my heart dont believe that but its up to you to make this right

My unaccompanied minor traveled from POS to JFK on the 08/08/2023 flight 1218. check-in was great, the check-in crew told me once my child is on the flight and it takes off, one of the crew members would come to see me with the form that we filled out together, so I would know who they handed her over to. The flight was a bit late and a crew member informed me, what was happening and that someone would be there shortly. I waited for a few hours, but no crew called no answer at the gate. I went over to the information desk where they attempted to get in contact with someone from the office no response. The person who was helping me at the information desk pointed out one of the crew members who told me she would be back in 10 mins. I waited for about 20 mins. The information desk try calling again, trying to help me spot someone that might be familiar, she notice someone who look like their supervisor, but it turned out not to be the person, and that's what made me ask to speak to a supervisor, and the information person informed me that the person she spoke to on the phone related that the supervisor stepped out. After a while, someone came and handed me the paper saying "Your Rachel you were waiting on this paper" Yes I am. He handed it and started to walk away. I stop him by saying, no apology, he looks at me. And didn't respond until I started to tell him. I know things happen. But a little compassion and apology would help, at least show u care. He said sorry then stated someone told him to bring this paper for me, and he knows nothing, in my response, I was like well can I speak to a supervisor. And this is why I am complaining, the young man by the name of Renique, not sure how to spell it. Told me it has no supervisor, and he will take one for the team, and if I have a problem to contact you all at JetBlue. At that point, I insulted his intelligence for sounding so stupid, by telling me, he was going to take one for the team, I said to him, I hope whoever u protecting would take one for u, and that I know there is nothing u can do for me but be humble and apologize for having a worried mom waiting for so long to get an answer or proof of who they handed my child over too. Because u can evening apologies on behalf of whoever had me waiting, then come walk with me to compensate me for my parking as I have been here since 2 am and leaving at about after 7 am. Renique just looked at me complaining, then walk away and said have a good day, my reply was I would not have a great day thanks to you, and I hope your day is spoiled the way u spoiled mines. It's the first time I'm allowing my 12yr child to travel alone. I'm worried and excited for her. I felt it was a lack of compassion from the young man and whoever parties may be involved, for me to wait so long and for no one to give an acknowledgment that a worried mom is still waiting on paperwork or information that was so simple. I felt that it could have been handled in a professional way by simply acknowledging that they knew I was waiting and apologizing for the inconvenience on their part. Renique"s behavior was unprofessional, unkind uncaring and shows show that he does not care for his job but rather for the impression he makes on his colleagues. A true member of staff would have apologized on behalf of this crew member rather than lying saying it has no supervisor. I would like an update on this also to help the young man understand the consequences of this action. and to take his job seriously, I think that he needs more training.

After a long day with my flight from LAX to Boston, with a long diversion to Burlington Vermont bc of rain...I knew I would miss my connecting flight to London. So I called while in Burlington to make sure I could have JetBlue get me on another airline that night. I explained everything...including which two airlines were options for me to fly on. The lady insisted that she couldn't help me on the phone and that I would have to go to the Boston help desk I confirmed 3x. We were so delayed taking off bc of "paperwork" so I had no time to spare. Long line at help desk...people were nice to let me go to the front bc I had no time. And the lady was like "you could have done this on the phone...some people are just lazy"!!! So maddening. And then I found out the customer service gal didn't tell me JetBlue couldn't do anything anyway bc they aren't partners with the 2 airline options I had. If I had known any of that I could have taken care of things hours earlier and avoided a very very hectic last minute scramble at Boston Logan. Which also included my bags getting lost...then found...and me running to another terminal to get my bags checked with 2 minutes to spare! Not happy! I certainly hope JetBlue will reimburse me for my flight on United, bc I was flying on a free voucher. And I would like that voucher reinstated with a long expiration date.