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warren l Cwc

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Damage item

JetBlue Airways - Damage item
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my lapto was damaged ! i was filling this out.

and i have more then once . i got on a flight from NY TO FL I WAS TOLD to take one of my two flight tops in check them in once i was told to check it in i witness 30 mins later a jet blue worker throw my suit case and two others bags onto the plan . my laptop was in a laptop case and then in the suitcase . my suits always said handle with care due to the things that was in it .

i got off the flights and it took my a hour to even get my suit case with that i always had to travel to my destination with took me an hour and a hour .

it was thanksgiving day and i was told i had to do a call or claim within four ours when i didnt know that was the case nor told that until i called i waited two days for a called and still didnt get one i had to call . my laptop is my world it has my schoolwork and my homework project that due due tenth before xmas break

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Pros:
  • Fast flight
Cons:
  • Bad customer service

Preferred solution: my laptop replace or a check for a new laptop for the damaged

User's recommendation: get three cases

Gloria-Ann P

Change flight

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I changed my flight via telephone because your website was giving me issues/challenges. The agent indicated that wasn't a good enough reason, so I was charged $25 per person for using your customer service via telephone, even though the problem was not on my end. Unacceptable!
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Loss:
$50
Pros:
  • Non
Cons:
  • Charges for using telephone customer sevice

User's recommendation: Don't fly Jet Blue

James M Xfz

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This is first time I flight with JetBlue in SDQ airport it’s a nightmare I will never flight there no more those people are very rude and they don’t wanna help no one and purchase my seat 1F they give

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JetBlue Airways - This is first time I flight with JetBlue in SDQ airport it’s a nightmare I...
JetBlue Airways - This is first time I flight with JetBlue in SDQ airport it’s a... - Image 2
This first and last time I flight with JetBlue and SDQ airport those people there are very rude they not helpful I purchase my seat 1F they give me 4A and this lady told me she dont know anything or neither try to give me the right seat and yesterday they make me my flight by change the gate with out letting me know
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Loss:
$300

Preferred solution: Full refund

User's recommendation: They need to helpful and polite

Ataly A

Flight delayed

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JetBlue Airways - Flight delayed
I've been waiting on a flight from JFK to Logan airport since 4:45 departure time. The gate and time have been changed at least 4 times. Now, they tell me that someone gave our plane to another destination and there's no one to go to Boston. I am sure this is not one of your unforeseen events. It's unacceptable what you do, and the lack of communication on what's going on. You said that you are the best, that you care about your customers, but offer a very poor customer experience. If I am late, you leave me, but if you are delayed, you don't care.
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Loss:
$150
Pros:
  • Plane leg space
Cons:
  • Too many delays

Preferred solution: Full refund

User's recommendation: Communication with your customers

Philip F Wvk

Baggage claim

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JetBlue Airways - Baggage claim
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My bag was broken and the customer service was efficient but the baggage claim department didnt answer. The automated system responded. It told me to us the email service or call back later but didnt provide me with the email address to respond.
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Preferred solution: Compilation for my bag

User's recommendation: Make sure to call with in a four hour period to make a claim with customer service

Resolved
Olacia L

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Resolved: Change

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Updated by user May 11, 2024

Company fixed the issue and I have been provided with apology. Refund

Original review Apr 26, 2024
Less than 24 hours after I booked I contact customer service. I got Jeremy I express to him when I booked my flight the only options that came up was what I booked and immediately after I noticed another flight came up( ewr to mco ) or (jfk to mco) which is more convenient it's the same price I paid $99.00 just different time and airport he said it was no issue to change it .

He proceed to change it and the price went up 50.00 per person he told me I could pay or try again because prices fluctuate I decided to wait he told me he would note the account.

I noticed the price went back to 99.00 so I contact the company again and Christina told me nothing she can do despite seeing Jeremy's notes .please help me . I have attached the email for proof .Please can someone help us.
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Loss:
$300

Preferred solution: Full refund

Michele B Xtt

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Verified Reviewer

Flight canceled

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Hours of texts and emails about a massive delay on a red-eye, no explanation ever. Then further delay caused by an injured passenger who boarded and needed to be taken to the gate to meet an ambulance caused the crew to time out.

JetBlue DID NOT announce or text that the flight was being postponed till 12 hours after the initial landing time! They just told us all to line up for the ONE gate agent to deal with a plane load of pissed off and exhausted travelers! I asked him, he told me the new take off time, and I spread it in the line so we'd know what was going on. I canceled and went with a different airline that got me home at the time the delayed flight would've taken off.

Unacceptably poor communication from start to finish. And unacceptable outcomes - a plane load of people can't all miss a day of work because your crew times out. Plan better. Clearly, the initial delay had the crew up against the deadline.

You should've had a new crew ready to go instead of doing this to all of us. Most comfortable seating in the industry. But terribly unreliable and awful communications. I took 18 JetBlue flights in 2023.

2 were on time. One was early. 15 were late, even given the extra time you airlines pad the on-time deadline. This is just unacceptable.

Get your act together!

We should be able to charge you our market rates! Then maybe you'd figure out how to treat our time as valuable.

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Pros:
  • Seats are comfortable
  • Wifi
  • Screens in new planes are great
Cons:
  • Communication
  • Poor on time performance

Preferred solution: Improve your communication to customers and your on time performance!

Marjorie M Dcl

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Airline Record Locator YJBZGN

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JetBlue Airways - Airline Record Locator YJBZGN

We have used Jet Blue for years and are usually very pleased with our flights. However, our trips to New York from Florida and back were disappointing.

Because the trip to New York, the entire plane did not have any working TV's. Also, on the trip to New York, both of our seats 8B and 8C did not recline. Additionally, the trip back to Florida, the TV's were okay but seat Number 16C was inoperable. We feel some compensation is due to us.

Airline Record Indicator YJBZGN

3/22/24 Flight No.

B6 42 WPB to LaGuardia

3/25/24 Flight No. B6 661 La Guardia to WPB

Marjorie and Ronald Miller

marjron123@***.com

561-716-****

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Pros:
  • Having television is a plus

Preferred solution: Jet Blue points received. We paid with American express points.

Fredonia Djq

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| map-marker Poughkeepsie, New York

Want to purchase a ticket

JetBlue Airways - Want to purchase a ticket
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I want to buy a ticket for a vacation in march so I would like to see the prices of the ticket now so I can no what to do
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yvonne m Xqg

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Their customer service stink at the airport in Atlanta

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JetBlue Airways - Their customer service stink at the airport in Atlanta
I am a senior citizen who paid for take on luggage. I had no problem leaving Canada airport will take on coming back the same exact bag they would not let me get take it on when I saw peoples with the same size Bag got on the plane they made me pay extra $45 Customer service is stink. They are nasty with attitudes. I would like my money back for that carry-on luggage that I did not have to pay. I had to borrow $45 to pay it when I got back how can I reach someone to speak to
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Loss:
$45
Pros:
  • Some of your services are good

Preferred solution: Price reduction

User's recommendation: I will not recommend anyone to go JetBlue

Amy C Ury

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Verified Reviewer

Horrific customer service

We had a terrible experience with JetBlue (not the first) and are still waiting for our refund.

We were scheduled to fly out of Boston to Orlando on February 17th on flight #951. In the months leading up to our flight, it was changed four times.

On the morning of our flight we woke up at 2:45 am to a notification that our 6:30 am flight was delayed until 9:00 am, but to still head to the airport, which we did, at a cost of $158 with a shuttle.

We got to the airport, went through security, sat down to order breakfast, because we had multiple hours to kill due to the delay. As soon as we placed our order we were notified that our flight was cancelled. We had to leave our breakfast untouched ($100) and race to customer service. To say that the customer service representatives were rude is an understatement.

They had terrible attitudes, no initiative, and simply could not care less about helping the stranded customers.

This was a flight to Orlando on the Saturday morning of February school vacation and the entire flight was left stranded. This was not weather related and was 100% JetBlue's fault Because of this, we were told the first flight we could get on was the following day at 12:30 pm. 30 hours after our scheduled departure.

Fortunately we were able to secure a flight with Southwest out of Manchester, NH that same day. When I told JetBlue that we were going with another airline, they told us in order to cancel this first flight they would have to cancel the return flight as well because they were booked together.

I have literally never heard this in my life. So they were ultimately leaving us stranded to get home as well. Southwest to the rescue again.

We then went to retrieve our bags and were told there was a problem. The entire flight waited over an hour for someone to give us back our bags.

Then, we had to Uber home at a cost of $125 to retrieve our own car to drive to a different airport.

As if all of this is not bad enough, I STILL have not received my refund. I have contacted JetBlue multiple times and they keep insisting they refunded me on February 17th, but they have not. Then they tell me to wait 10 business days. However, my bags were refunded on February 17, and the refund was processed on my credit card on February 18th.

I also cancelled a future reservation that same day, because I have no intention of ever flying JetBlue again, and that was processed to my credit card on February 18th.

I have now started a dispute with my credit card company. They have no record of this refund of which Jetblue insists went through on February 17th.

I don't even know where to begin with the abhorrent service we have received on all accounts from Jetblue. For a long time they were considered the best airline. They have absolutely gone from best to worst.

They cost us a full day of our vacation, thousands of dollars in transportation costs to and from the airport for a flight that never happened, and the cost of changing our airfare at the last minute to try to salvage our vacation. The LEAST they can do is refund me in a prompt manner without me having to spend hours arguing for the money I deserve.

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Preferred solution: Full refund

User's recommendation: Stay away

alexis R Lze

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Verified Buyer
| map-marker Chicago, Illinois

I Lose The Fly

JetBlue Airways - I Lose The Fly
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My wife is in the hospital that way i lose the fly thats why i lose my flight am in the hospital know am want to know what i cant do
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kevin c Syt

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Verified Reviewer
| map-marker Las Vegas, Nevada

You suck

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i am been trying to book a flight for months and it wont let me .i have changed the dates several times and still cant get a flight .what is wrong with u people ..I have a credit of a $100 coming and have to use it by 5/3/24 ...THEN I CALLED customer service and they were going to charge me $25 to book a flight what the *** is this .You are really bad you screwed up my flight before thats why you gave me a credit and now this your screwing with me .ONE WORD YOU GUYS ARE *** >>MY NAME IS KEVIN CLELAND my travel bank accout ending in 3031...my login 321917****...Just want a small flight to see my kids from Las vegas to Arizonq.Later assholoes

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Terrence G Anh

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Verified Reviewer

Poor communication/rude employees

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On October 10, 2023, we were scheduled to fly on JetBlue flight 2184 from Raleigh, NC (RDU) to Boston, MA (BOS) at 6:51pm. Flight confirmation numbers: IXDOUJ and FMGLOY.

Passengers are Terrence, Emmanuella, and Gianna Gibson.

My wife, 7 year old daughter, and I were delayed for hours without any consistent or clear communication. First the flight was delayed to 7:30pm, then it was reported by the gate attendant that there was no delay. Then, he later announced that there was a small 20 minute delay. This number was reported about 3-4 times.

They were waiting for maintenance to come. After a while, the updates just stopped.

Then the special Mint and Mosaic members were all summoned up to the desk and we watched for over an hour as passengers left the sitting area gate with new boarding passes. Still no updates. When I went to the desk to ask questions, I was asked if I was a Mosaic or Mint member.

When I said no, they let me know they were only taking questions from Mosaic members and then told me to be seated and ushered the next person forward. This went on from 7pm through 10:30pm.

Then they made an announcement that they were still waiting for someone from maintenance to come and do an engine check. Meanwhile, we were getting emails from JetBlue that we were being delayed until noon the following day. Then the crew left the desk as I had been on the line for nearly an hour and came back and announced that the flight was delayed till noon, and we should all go back to the ticketing counter.

There was nothing else they could do for us.

We went back to ticketing and spent a combined hour on three separate lines. None of them were identified. When you got to the top of one line, they said we can't help you with hotels, get on the next line. All of these flight crew and gate attendants were very kind and overall professional to be honest.

They were very kind and patient despite our frustrations. And by midnight my wife, daughter, and I were in a hotel for the night.

I understand mechanical issues and mishaps. They happen, but the method in which this was handled was awful. Im not sure if that is a JetBlue thing or a Raleigh Airport thing.

It was all handled very poorly.

By the time we woke up the next morning, October 11th, the noon flight had been delayed to 4 pm. That would put us in the airport/travel mode for a full 24 hours. Based on the way that the JetBlue desk crew handled announcements the previous day, I had no confidence that we would be handled very well.

When we get to the airport to check-in, I started to make my way to the desk to ask if there were any flight updates and before I even made it to the counter a very rude female desk attendant with blonde hair whose name tag was covered, barked at me that there was no need for me to come any further because I hadn't printed my bag tags. She said go back to the kiosk and print your bag tags and then walked away completely from the counter area.

I never even had an opportunity to explain to her that the kiosk was not allowing us to check in and complete that task due to the flight status. I went back and tried again only for the same error to occur, so I had to lug my 4 checked bags as well as carry-ons, personal items, etc. with my 7 year old back and forth. Frank, who was at the gate was excellent as he was patient and answered questions as best, he could without the unnecessary attitude and lack of general professionalism displayed by the other attendant.

After checking in our bags, we went to TSA pre-check and were turned away because we had old boarding passes.

They told us we needed new passes from the desk and once again, we along with a few other passengers from this flight had to walk back to the ticketing counter. We discussed with Frank about the issue, and he gave us the updated information about security. The same female attendant from earlier was behind the desk laughing about our frustration with another worker, audibly while we were there. Her attitude was extremely unprofessional.

And only added insult to this very poorly handled process and situation.

We spent money on activities, lunch, and drinks throughout the day. We were moved from gate to gate. At one point, I was making my way to the desk to see if there were any updates since the flight had now been pushed back from 12pm to 4pm. The attendant very rudely announced over the loudspeaker/PA system that she did not need anybody to come up with any questions because we would get the answers when she had them.

She went on to say I dont need any lines up here because I have flights and customers that want to get out on time. I found the whole statement ironic since we were now going on 24 hours with no answers at all. No communication the entire day regarding this flight. She then began to yell at growingly frustrated passengers from our flight who were asking about our flight status.

The answers were loaded with sarcasm and could only be described as yelling. She did eventually go on to the jet bridge where she was visibly upset.

I feel she was set up by her team to have to deal with something she was not equipped to handle. However, the lack of professionalism that we listened to and observed throughout the day cant be excused. In such an ever changing environment, these employees have to learn how not to talk to people as well as how to.

A manager or supervisor should have been there to assist with that and give information as needed whether good or bad. It really felt like we didnt matter. We were over 24 hours past our original departure and were met with sarcasm, unprofessionalism, apathy, and just felt generally blown off. Ive been on many delayed flights, and even encountered some of the same issues around professionalism, but this was the pinnacle of it thus far and I dont think JetBlue has appropriately responded to it.

Pros:

Frank was good, Wesley was kind, far more than I can say for many of the JetBlue staff we encountered.

So was the woman who helped us with the hotel booking.

Cons:

Unprofessional, rude, sarcastic staff; especially the woman (blonde) at the desk barking and laughing at people. Several others told us similar stories.

Poor, inconsistent communication

Benefits seemed to be reserved for a precious few. Didnt know we could get food vouchers until minutes before the flight actually boarded. We asked and were told they didnt have access earlier, but other passengers seemed to get?

Not sure why.

I received a credit; my wife received a credit for her but nothing that accounted for our 7 year old daughter who was heavily impacted by these two days.

Every passenger should have received a credit as we paid the same price for everyone to fly.

Very disappointed. Looking forward to seeing how this can be addressed.

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Samantha M Upy

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Verified Reviewer

Pending Refund

My trip was delayed over 6 hours. I was flying with an infant, so I visited the customer service counter because I needed to get on a flight that was sooner.

I spoke witt the manager. She said she was unable to book me on another earlier Jetblue flight because they didn't have one. She informed me that due to the type of ticket I had purchased, I was eligible for a full refund to my credit card. She said she had processed the refund and had put the notes and cancelled the flight, and that I should receive my refund to my credit card.

I have not received my refund to my credit card. I had to re-book with another airline last minute, so I paid 3x what I had paid for our original tickets.

Not only am I entitled to my full refund from Jetblue to my credit card, but I'm also requesting compensation for the huge delay and inconvenience. This was the worst Jetblue experience I have ever had.

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Loss:
$500

Preferred solution: Full refund

3 comments
Lamontae Pmf

Delays happen. You are not entitled to compensation for this. Only entitled to a refund.

Guest
reply icon Replying to comment of Lamontae Pmf

Which I haven’t received.

Lamontae Pmf
reply icon Replying to comment of Guest-2498614

I that part they are wrong.

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Anonymous
map-marker Massapequa, New York

Continuous delays while choosing Jetblue to travel on

JetBlue Airways - Continuous delays while choosing Jetblue to travel on
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JetBlue Airways - Continuous delays while choosing Jetblue to travel on - Image 3
For the last Jet Blue trips I have taken, I have experienced Departure Delays on every trip, multiple delays for the same trip. This is totally unacceptable. I have emailed your Customer Service on each occasion and have received no response back. I will no longer be traveling on any Jet Blue flights anywhere. These delays have impacted Family functions, Business meetings, and the list goes on. I am left no choice but to find another reliable form of Airline travel on a reliable Airline.
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User's recommendation: All delays for the same flight

Steve R Omk

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Verified Reviewer

Left out in the cold

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Flew into Boston Logan (arrived at 6pm) from Europe with surfboards. The boards were tickets ahead of time to final destination (LAX).

I took boards from baggage claim to jet blue baggage desk as instructed to drop off so I could go thru tsa and go into my gate area to eat and use bathroom and hopefully sleep until my 5 am flight. The bagggage person said I could not drop it off until 6 hrs. Prior to flight which was news to me. So I said I would come back at 11:24pm to drop off.

They said that was fine. After some questioning, I was assured that I would be able to leave the boards and a new crew of people would be in at 11:30pm to help me. So I came back at 11:24pm and the person told me I could not leave my boards with them because the flight was tomorrow and bags can only be dropped 6hrs. Prior to flights on same day.

I was very upset because this meant I couldnt eat or use the restroom. They said they didnt have enough room to store them. I asked them how much more room they would have in 30 mins. And then I told them I would come back at midnight.

They told me that there would not be anybody there until 2:30 am. I was so angered by this treatment, intentional misinformation and lack of compassion by the the jet blue workers that I pulled all my stuff in front of baggage check in, sat on my board bag, called customer service ( c.s. Was very nice but did nothing) then laid down on my boards to try to sleep until the 2:30am people came in. It was the second worst airline experience and THE worst customer care I have ever experienced.

I will say the flights themselves were great. The flight attendants were cheerful and personable and the seats are relatively spacious and the extra legroom is awesome.

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Pros:
  • Flight attendants and planes
Cons:
  • Customer service

Preferred solution: Fix the problem. Get employees that will do their job and actually help the jet blue clients. It would be nice to get an apology.

User's recommendation: Questionable at best

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