79 views
1 comment

My wife and I had a flight from West Palm Beach to JFK that was cancelled last night according to customer service it was due to expected weather in NY. That would be fine except for her telling us we could take an hour later flight from another part of Florida to JFK, the problem with that would be making it to another airport in time, and why cancel my flight if you have other flights going into JFK an hour after my flight?

My flight wasn't delayed it was cancelled. It took about 2 hours and 3 very unpleasant customer service reps to find out that I don't get compensated for having being burdened with the cost of a hotel room, having to find someone to watch our children, or being stuck in Florida, Because of weather that never even happened in NY. I was told it was a weather issue that forced them to cancel 20% of the flights to JFK and it was out of the airlines control. If you have to cancel only 20% of your flights it is in your control if you had to cancel 100% even 50% I would agree it was out of your control.

I feel that weather is the go to answer for jet blue in order not to have to compensate customers, this is not the first time this has happened to me with jet blue and I don't understand how you can say there is a CHANCE of rain so we cancelled your flight and will not compensate in any way shape or form.

Reason of review: Poor customer service.

Location: Decatur, Georgia

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Airlines are not responsible for the weather. Most weather delays are the results of orders from the Air Traffic Control system.

Like they tell you not to drive when there is a bad snow storm in order to thin out the traffic on the highway, ATC does the same thing to limit the number of planes that arrive and depart from an airport.

Frequently which flights are cancelled can be based on the type of aircraft. A regional jet leaving West Palm Beach will have much more difficulty with a storm, compared to a 767 or some other wide body jet leaving from Miami. That's why flights are cancelled, and the bigger jets take up the available slots.

All of this is what you agreed to when you buy a ticket from an airlines. If you want to avoid weather problems, ride Amtrak.

JetBlue Airways Reviews

  1. 515 reviews
  2. 184 reviews
  3. 132 reviews
  4. 93 reviews
  5. 146 reviews
JetBlue Airways reviews