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I had an incredibly frustrating experience on JetBlue Flight 1799 on September 9, 2023. The flight was stuck on the runway for a staggering 2 hours and 30 minutes due to weather conditions, which is already frustrating.
However, what truly aggravated the situation was when the pilot announced that the crew's time to fly had expired, and we had to return to the gate to get a new crew.
After hours of waiting, the flight was ultimately canceled. What's infuriating is that this cancellation wasn't due to the weather but because JetBlue failed to secure a crew to operate the aircraft. This level of mismanagement is unacceptable.
To add insult to injury, JetBlue offered no compensation to the passengers for the inconvenience we endured.
Additionally, the supervisor never showed up at the counter to address our concerns or offer any assistance. This lack of communication and customer care is deeply disappointing.
Overall, this experience with JetBlue Flight 1799 left me thoroughly dissatisfied, and I would expect better from an airline of JetBlue's reputation.
User's recommendation: Avoid to flight in JetBlue.
Monetary Loss: $375.
Preferred solution: Refund of $375.00 for transportation, meal and hotel. And a $2000.00 Boucher in compensation for the had time.
JetBlue Airways Pros: Aircraft are some confortable.
JetBlue Airways Cons: Always delayed and no customer services in the usa.
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