JetBlue Airways - Left out in the cold
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Flew into Boston Logan (arrived at 6pm) from Europe with surfboards. The boards were tickets ahead of time to final destination (LAX).
I took boards from baggage claim to jet blue baggage desk as instructed to drop off so I could go thru tsa and go into my gate area to eat and use bathroom and hopefully sleep until my 5 am flight. The bagggage person said I could not drop it off until 6 hrs. Prior to flight which was news to me. So I said I would come back at 11:24pm to drop off.
They said that was fine. After some questioning, I was assured that I would be able to leave the boards and a new crew of people would be in at 11:30pm to help me. So I came back at 11:24pm and the person told me I could not leave my boards with them because the flight was tomorrow and bags can only be dropped 6hrs. Prior to flights on same day.
I was very upset because this meant I couldnt eat or use the restroom. They said they didnt have enough room to store them. I asked them how much more room they would have in 30 mins. And then I told them I would come back at midnight.
They told me that there would not be anybody there until 2:30 am. I was so angered by this treatment, intentional misinformation and lack of compassion by the the jet blue workers that I pulled all my stuff in front of baggage check in, sat on my board bag, called customer service ( c.s. Was very nice but did nothing) then laid down on my boards to try to sleep until the 2:30am people came in. It was the second worst airline experience and THE worst customer care I have ever experienced.
I will say the flights themselves were great. The flight attendants were cheerful and personable and the seats are relatively spacious and the extra legroom is awesome.
User's recommendation: Questionable at best.
Preferred solution: Fix the problem. Get employees that will do their job and actually help the jet blue clients. It would be nice to get an apology. .
JetBlue Airways Pros: Flight attendants and planes.
JetBlue Airways Cons: Customer service.
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Comments
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I understand that airlines are not required to babysit items however, if they say they will, then they should. Two times I was told that they would take them and put them through to LAX.
I brought them the boards within their timeframe of six hours prior to the flight on the same day.
Despite being assured two times by two different people that they would take them, they did not.You as the commenter are probably a JetBlue employee and I apologize if this type of customer service does not apply to you. However, I thought somebody should know about the communication breakdown between ticketing and baggage handling, and how negatively that can affect the customer.
Airlines aren’t required to store any babysit for items for hours before your flight.most airlines will only accept checked luggage’s 2 to 4 hour prior to flight time