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Just boarded JetBlue flight 284 with 2 small children. They took one of our three bags ( all are carry on size) and checked it as we were boarding the plane.

Once on the plane I noticed there were several available places to store the bag including above my seat. After they rudely refused to retrieve my bag they then let on 11 additional passengers all with carry on bags which were stowed overhead.

To add insult to injury they now want to charge for headshets for my kids (ours are in the bag they took). Incompetent as can be.

Reason of review: Poor customer service.

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Guest

Was your bag within jb limitations for carryon?if it was bigger than their size limits that was why it was checked.

Guest

It may have been the bins were full but they moved bags around or asked people to put small bags under or maybe it was a full flight and they were just being proactive and asking for volunteers to check bags.Also after they took your bag if it had already been placed with the other bags under the plane, they cant then allow it back in the cabin it would be against security regulations.The only way they could allow it back onboard would be to have the bag escorted by tra and rescreened and by then your bag probaly wouldnt have made it back to the aircraft in time.

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