JetBlue Airways Phone Numbers and Emails

Toll-Free Number:

  • (800) 538-2583
Send Message

Customer Service:

  • (801) 449-2525
    All other countries
  • (877) 596-2413
  • (800) 884-9616
  • (800) 963-3014
  • (800) 861-3372
  • (877) 306-4939
    St. Maarten
  • (801) 365-2525
  • +297 588 5388
  • +1 809 200 9898
    Dominican Republic
  • +44 808 234 9058
    United Kingdom


  • (855) 232-5463


  • (718) 286-7900

Investors/ Franchising:

  • (718) 709-2202


  • (718) 709-3089
    24/7 Media hotline

JetBlue Airways Emails:

Customer Service
JetBlue Help Desk
Investors/ Franchising
Corporate Communication, Marketing Inquiries, Para español
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How to Contact Jetblue Airways Customer Service?

Most Popular Number:

(800) 538-2583
Total calls: 32 456 Issues resolved: 1 238 Last call: Dec 4, 2023

How to call Jetblue Airways support?

If you need to contact Jetblue Airways customer service by phone you may reach the company by number +1 (800) 538-2583. This is a toll-free number. Phone assistance is available 24 hours a day, 7 days a week.
You may also try this number +1 (801) 449-2525 and get assistance from a customer service agent. If you’re located in Barbados you will have to call +1 (877) 596-2413. Call +1 (800) 884-9616 when you’re in Bermuda.
Please note that international phone charges may apply, depending on your phone plan.

How to contact Jetblue Airways via email?

The Jetblue Airways customer service representatives can be reached through email. Send all your concerns to Jetblue Airways customer service email address Usually, responses can take several days so if you are in a rush and need assistance immediately you'll likely have to reach out through an alternative method like calling the company using one of the numbers that the company provides, tagging @JetBlue in your tweet, or sending DM on any other social media platform where you can find JetBlue Airways.

How to speak to a live person at Jetblue Airways?

It is very important for many people to get help and solve their problems with a live person, so dial +1 (800) 538-2583 or +1 (860) 364-8917 to speak to a live JetBlue representative. JetBlue Airways managers will be there to assist you, however, when call wait times are longer, you can use a quick solution such as an online live chat service for immediate responses. To find this chat you will have to go to the Contact Us page on JetBlue Airways website and click on the chat button in the lower right corner to get started.
Also, remember that Jetblue Airways customer care representatives can be reached via Twitter @JetBlue.

Contact Information

JetBlue Airways Website:

JetBlue Airways Help Center:

Corporate Office Address:

JetBlue Airways
27-01 Queens Plaza North
Long Island City, New York 11101
United States

Other Info (opening hours):

Other Locations:

Customer Accessibility JetBlue

6322 S 3000 E


Salt Lake City, UT 84121

8265 Hangar Blvd

Orlando, Florida 32827

More contact details

JetBlue Airways Customer Service Reviews

2.0 / 5
Shaleena Agg
Flight change
stars-rating stars-rating stars-rating stars-rating stars-rating

Be aware there is a cheap ticket that doesnt allow a carry-on
Our flight was delayed twice due to engineering malfunction
We missed our connecting flight through JFK
JetBlue did NOT accommodate us w hotel
All JFK closes around 10pm
Would YOU recommend JetBlue?

Read full review
To book a flight

Customer service was excellent love it. I will recommend it to anyone.

So helpful and kind. Thanks again for helping me.

Read full review
Not good customer service

Jet Blue changed my flight time from Bos to Ft Myers, FL on March 27, 2024. I was leaving BOS around 8:30 am, and they changed it to 7:25am.
I then had to get my seat changed.

Then I was charged $149.
I was very unhappy about the flight change, but it was not my fault, so I am requesting a refund of the $149. I think it is very poor customer service to charge me for the changes that were made by Jet Blue, and not by me!
The customer service person was very hard to understand and did not offer me any refund!
Joanne Monaghan

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Faye C Tar
Would not refund unused baggage fee
stars-rating stars-rating stars-rating stars-rating stars-rating

I decided to carry on my bag although I had paid for a checked bag. Upon arriving at LGA I asked about a refund before checking in.

They said no problem at all and just to call for a refund. I did and after 20 minutes on the phone was told that they would be sending new coaching instructions to staff.

Further they would not be able to help with a refund. Terrible customer service

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How Good is JetBlue Airways's Customer Service?

Donnella Uny
Donnella Uny
Feels Neutral | Dec 02, 2023

I was calling for a price inquiry for flight and hotel overnight. The price was extremely high and I did not book. The representative stated because it was due to the holidays.

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Chealsea Ajw
Chealsea Ajw
Feels Satisfied | Dec 01, 2023

He was very helpful, he had a nice accent but I had to have him repeat some information

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Jolene Ouo
Jolene Ouo
Feels Satisfied | Nov 29, 2023

I had a pleasant experience with the agent I spoke with regarding the technical issue in trying to book my reservation. She was kind and efficient.

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Anastasio Dcm
Anastasio Dcm
Feels Disappointed | Nov 29, 2023

Customer service was good. However changing my initial booked flights was not very successful. Could not get flight back when I needed it. This is not the first time this happened with jet blue. I still have to find a way home from my destination after I thought it was all set. Not happy about this.

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Jorey Ges
Jorey Ges
Feels Satisfied | Nov 29, 2023

Representative was courteous and efficient.

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Monet Dtk
Monet Dtk
Feels Satisfied | Nov 29, 2023

I had to cancel a flight and I paid $100 fee and was given credit in for the remainder of the ticket.

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Summary of JetBlue Airways Customer Service Calls

13:31 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JetBlue Airways?

Request for Information Question:

  • “Travel question”
  • “Can I take a cake baked in aluminum foil pan in my carryon”
  • “Question regarding flight”

Return/ Replace Question:

  • “Need to change a flight”
  • “Change a flight”
  • “Flight change”

Activation/ Cancellation Question:

  • “Cancel flight”
  • “My bags at the airport after they canceled my flight over 3 times. My name is Samuel Holland my bags from flight 2924 to JFK”
  • “I can't cancel flight on line”

Product/ Service Question:

  • “Damaged bags”
  • “To book a flight”
  • “Drlayed flight/missed connection”

Refund Question:

  • “Refund”
  • “Claim refund”
  • “Refund on my travel credit”

Payments and Charges Question:

  • “They charged me in different accounts CC and Bank Account messed my life”
  • “Need to change payment to different credit card”
  • “Charged twice for flights”

Shipping and Delivery Question:

  • “Did not receive my confirmation email”
  • “I did not get TSA for my flight”
  • “Package”

Account Question:

  • “Can't sign in to update flight”
  • “Trying to set up online account”
  • “Some how my booking a flight, Double Points were taken out of my Account”

Staff Question:

  • “Been trying to add my medical service dog to my flight”
  • “Customer service”
  • “Talk to customer service”

Cards Question:

  • “Text me flight schedule for Ricardo Rivera around trip confirmation # LDGVQ he he's leaving on December 20 2023 returning on February 9 2024”
  • “Credit card”
  • “I have a jet blue gift card that I want to use to purchase ticket”

Website/ Application Question:

  • “Glitch on website”
  • “Site keeps kicking out while booking”
  • “Cannot make reservations on your website”

Employment Question:

  • “W2”
  • “Jobs”
  • “I lost my job because of my flight being delayed”

Other Question:

  • “Had to rebook and pay for flight because of bad weather.”
  • “Can't find find passenger information”
  • “Missing person”



JetBlue Airways is an American airline. The company was founded in 1999 by David Neelman. The company flies to a number of destinations and offers an array of travel deals. JetBlue Airways offers a number of vacation packages, provides hotel booking, cars renting and different cruises. In 2007, the airline was named the best airline in the United States. The company has its own JetBlue Customer Bill of Rights.

JetBlue Airways maintains several hubs. On the company’s site you can book tickets on-line and find those that really fit your needs, check the schedules, find a wide option of the vacation packages and see the tracking, facilities and some instructions.

JetBlue Airways reviews and complaints

JetBlue Airways is ranked 38 out of 378 in Airlines and Air Transport category

Area Served

USA, UK, Worldwide

Payment Methods

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