Contact JetBlue Airways Customer Service
How to Reach a Person at JetBlue Airways
Verified Contact Information
Toll-Free Number:
-
1-800-538-2583
Customer Service:
-
1-801-449-2525All other countries
-
1-877-596-2413Barbados
-
1-800-884-9616Bermuda
JetBlue Airways Emails:
Customer Service
JetBlue Help Desk
Investors/ Franchising
Media
Corporate Communication, Marketing Inquiries, Para español
JetBlue Airways Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular JetBlue Airways Phone Number
1 (800) 538-2583
Average Hold Time
00:06:59
Average Calls duration
9 minutes
Most Popular JetBlue Airways Email Address
corpcomm@jetblue.com
JetBlue Airways Live Agent Availability
9% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Call Volume by Day
View full overview ›
JetBlue Airways Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular JetBlue Airways Phone Number | 1 (800) 538-2583 |
| Average Hold Time | 00:06:59 |
| Average Calls duration | 9 minutes |
| Most Popular JetBlue Airways Email Address | corpcomm@jetblue.com |
| JetBlue Airways Live Agent Availability | 9% of callers successfully reach a real person |
| Issue Resolution Rate | Low (13% reported full resolution) |
| JetBlue Airways Customer Service Rating | 4.3 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 98% phone, 2% email |
| Common Reasons for Contact | Request for information, return/ replace and activation/ cancellation |
| Customer Effort Score | Medium Effort |
| Prepare before the call to JetBlue Airways | First and last name, email or order id or tracking number |
Call Volume by Day
Contact Information
JetBlue Airways Website:
JetBlue Airways Help Center:
Corporate Office Address:
JetBlue Airways
27-01 Queens Plaza North
Long Island City,
New York
11101
United States
Other Info (opening hours):
Other Locations:
Customer Accessibility JetBlue
6322 S 3000 E
G10
Salt Lake City, UT 84121
8265 Hangar Blvd
Orlando, Florida 32827
Summary of JetBlue Airways Customer Service Calls
44.9K
TOTAL
CALLS
CALLS
09:25
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call JetBlue Airways?
Request for Information Question:
- “Book wheel chair assistance”
- “Checking on a flight”
- “Check on billing”
Return/ Replace Question:
- “Correct my flight”
- “Correcting name on ticket”
- “You changed my seats that were pre booked”
Activation/ Cancellation Question:
- “Cancelflight”
- “To cancel a flight”
- “Cancelled flight”
Product/ Service Question:
- “Email error”
- “Baggage damaged”
- “Connection flight info.”
Payments and Charges Question:
- “I haven't paid yet”
- “Travel credit extension”
- “Travel Credits”
Shipping and Delivery Question:
- “Flight delayed- see if there is another flight”
- “Didn't receive itinerary for my flights???”
- “Airplane delay”
Refund Question:
- “Refund of canceled flight”
- “Purchasing tickets. Refund policy question”
- “Refund”
Account Question:
- “Cannot log in - just get the recurring three dots”
- “Trying to sign in for tonight’s flight. Also trying to reset password word, this comes up Oops something went wrong. Can I just go to the front desk when I get there and they can check me in?”
- “To book seats for disabled person”
Staff Question:
- “Costumer service”
- “About your service”
- “Need wheelchair services”
Cards Question:
- “Lost card”
- “Why my card denied when the surver said it's good”
- “Lost passport card. How can I board plane”
Website/ Application Question:
- “Web site not working”
- “Website failure”
- “We have plane tickets in the hurricsne zone and need our airfare to be redirected to a different airport. Can we speak to someone regarding that.”
Employment Question:
- “Preemployment”
- “W2”
- “Jobs”
Other Question:
- “Contimation”
- “TSA not on boarding pass”
- “Trouble finalizing flight reservations”
Compare JetBlue Airways Customer Service To
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JetBlue Airways