Daniel D Ash

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Verified Reviewer
| map-marker Allen, Texas

Cancelled flights

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I was recently caught up in flight cancellations starting on Sunday 6/25/23. Communication to my cell phone early on the first day prevented me from transporting the JFK and having to turn around.

I was rescheduled for a flight on Monday, 6/26/23 in the morning.

We took a cab to JFK. During the hour cab ride there was no communication of cancellation with us finding out when we entered the terminal.

Stood in line and was informed cancellation was due to weather. After pulling up national radar, there was next to nothing to see which would warrant flight cancellations.

How ironic, the flight we were set to take on Sunday was back on Monday with the schedule showing on time. We weren't rescheduled on that flight.

I followed that flight, and it took off on schedule. If weather was the issue, how do you justify this flight taking off and flying?

I honestly feel Jet Blue rescheduled a ghost flight for those cancelled on Sunday, which was never intended to show up or fly.

The airline industry has the public on a string, making rules as they choose. Not having flight crews or jets is a result of bad planning and following bad policy during COVID.

The general population is having to pay hundreds or even thousands of additional dollars for transportation fees and hotels due to failures in by the airline industry.

When I voiced concerns to the Jet Blue agent, I was told I should have purchased travel insurance.

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User's recommendation: Be honest to your customers and train airport agents to be a bit more caring when dealing with customers.

2 comments
Guest

You'd think possibly little Pete would do his appointed job assisting the public with ongoing issues inside the airline industry. Shouldn't expect anything from Bidens appointed Secretary of Transportation (Buttiigieg) as he's probably spending most of his time flying private jets to Pride events around the country.

Guest

Jet Blue lied to you. The say it’s weather so they don’t have to compensate you.

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Jack K Xve

Refunds/rewards

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After nearly a 6 hour delay I was offered a $150 travel credit. My time is more valuable that that. JetBlue has lost my business forever
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Cons:
  • Poor on time records

Preferred solution: A full fare (round trip)

User's recommendation: Fly any other airline

Jeanne D Wws

Change flight time

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I wanted to change my flight to a later time and could not do it on the app. It continually told me it couldnt be changed in the app
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Preferred solution: A person to speak to when the app is not working

User's recommendation: My tv didn’t work and my tray was broken and couldn’t be used

Debra C Xoi

They canceled my flight and won’t issue the refund promised

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They said they processed my refund but I never got the money. They said to take it up with my bank, which is ridiculous because my bank has nothing to do with them putting money into my account. They were just passing the buck.
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Loss:
$138

Preferred solution: Partial refund

User's recommendation: I don’t know if I would trust JetBlue anymore. They used to be good but now I’m seeing a different side of them. Yeah wow

Anonymous
map-marker Los Angeles, California

Cancelled flight

I was scheduled to leave on flight 359 9/11/23 #KGRDMX

After hours of delay (6 +) you FINALLY cancelled out flight .

To which we then had to wait over another hour to receive our bags

You only offered a measly $12 voucher . NO WATER EVEN ?

So cheap and shameful.

No hotel vouchers . Blatant disregard for you passengers.

It was a *** show. I know there was rain . I get it BUT, other flights took off !?

Then there were few passengers who had been going through this FOR DAYS !?! WHat is wrong with you ?

Some with little kids and you just bailed on them in the middle of the night !?

The next available flights were terrible. NO COMPENSATION FOR MY DAY WASTED !?

I would like my Uber round trip to be compensated or for you to offer me something.

I have been a flying with you for years

But I can tell you im ready to move on...mind you every other passenger that night felt the same.

The last time i flew into JFK you damaged my back (i did get some compensation but not the full $)

WHAT is going on with Jetblue !???

Please respond

Thank you

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User's recommendation: DONT FLY JETBLUE ANYMORE - low end

Anonymous
map-marker The Bronx, New York

Still waiting to speak to a live person.

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I've submitted details before. I'm tired of repeating myself. Your customer service is a JOKE !!! I would never recommend JetBlue.
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User's recommendation: Don't use JetBlue!!!!

Arnetta S Sms

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Verified Reviewer
| map-marker Boston, Massachusetts

Travel Monies or Credit

I'm trying to book a flight with Jet Blue but won't until I get this settled. Please take care of this so I can make a move. Thanks again Arnetta Shepherd
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Anonymous
map-marker New York, New York

Worst service definitely you lost 7 passenger

My flight got delayed and than we had to do a stop in Florida and than we head over to PR. My mom passed away while I was flying, I bought a direct flight not to do stops. Its not my fault the the flight was over weight that goes on you guys JetBlue
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Anonymous
map-marker Burlington, Massachusetts

To cancel a flight due to illness I don't know what to do

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I became ill a few hours before the plan was to leave so I could not go to my granddaughters wedding in California.
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User's recommendation: I highly recommend JetBlue, and I never fly any other airline if I can help it.

Ricardo M Bwl

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Flights cancelation

JetBlue Airways - Flights cancelation
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Our flights got canceled so we ended up paying extra cost for house rent, car rent, food, gas, airport fee etc. dining expenses payed in cash for over 200$ without receipt
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Loss:
$1268
Pros:
  • Helpful friendly kind stuff customer services
Cons:
  • Delays

Preferred solution: Full refund

Joseph C Fis

Awful flight.

Delayed an hour after we boarded. Delayed an hour to land. Should hire better help . Instead of trying to sell us credit cards every 20 mins on the flight. Should find better help . Denver to Boston. Flight 349. Awful experience. Zero explanation. Please hire better crew
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Cons:
  • 100 different reasons

Preferred solution: Full refund

Oriana Vfp
map-marker New York, New York

Reservation correction

I want to write a review for an extra professional costumer service. Very satisfied and a I am a very happy costumer. Thank you again!
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User's recommendation: Highly recommended

Anonymous
map-marker Marlboro Township, New Jersey

I think Jetblue is doing a great job, customer service is excellent and prices are very competitive when it comes to big players like United and American Airlines.

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I got full refund after Jetblue canceled my upcoming trip to Cuba. I hope you guys reincorporate this route (JFK TO HAVANA) in the near future. Is very inconvenient to stop at Florida for a 3 hours flight. Your straight flight from JFK was a blessing but now I have to deal with American Airlines and their layovers in Miami
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User's recommendation: Great Customer Service and refund policy

Anonymous
map-marker Arecibo, Puerto Rico

I am really upset with the website and customer service on the phone

I canceled a trip in July. Jet blue gave me an open credit. Now I want to use the credit and is really impossible do not Customer services they even told me that I can give the tickets to another person. Please help me. I NEED TO USE THIS CREDIT
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lisa L Ouq

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Verified Reviewer

Change booking

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It is ridiculous that I have to pay $100 to change my booking plus I cant get my money back for cancellation in 1 hr. Jet blue is a rip off. Plus the customer service rep showed no form of compassion
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Preferred solution: Full refund

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