JetBlue Airways
Reviews and Complaints
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Verified ReviewerLuggage fee refund
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJet Blue cancelled my flight 9/5/2023
- Was my favorite airline
- Cancellations
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight from *** Loc: LWWVIX
Never heard from them
So we changed to an earlier 4:15 flight. We sat on the tarmac and did not depart until after 6:15. Pilot was told they were rerouting the flight. That occurred several times.
We reach Orlando and were unable to land due to weather closure of airport. Pilot advised we would stay in holding pattern until airport reopened. Flight was eventually diverted to West Palm Beach airport for refueling and waiting for Orlando Airport to open. We departed West Palm beach at sometime after 11:15 p.
Our total time held hostage in that plane was eighth hours. Flight attendants NEVER offered us something to drink or eat. The bathrooms were dirty and disgusting and lines were LONG. The flight attendants were rude and kept telling us on PA to stay in our seats.
They even said the more people who use thE bathrooms will delay our departure because they will have to empty the waste. Who says that to passengers who have to go to the bathroom after hours on a flight. They would not let us depart the airplane at West Palm beach airport. But They could have had beverages and snack food delivered for us starving customers.
Maybe had someone clean the disgusting bathrooms. We were first time Jet Blue flyers and will never, I say never use you again. We will stick to Southwest for short domestic flights. Shame on you for your deplorable customer treatment.
It was especially harder on us older customers.
I know the flight crew were not happy with the situation but they could have been less *** to us. John and Georgeanne Neeler
- Treated deplorable by crew
- Held hostage on a flight for hours with no additional bever
Preferred solution: Full refund
User's recommendation: Don’t fly Jet Blue ever. You can look up our reservation on your computers. I am not going out of my way to attach our receipts because your crew certainly did not.
Had a great experience
User's recommendation: Use Jet Blue
Change flight today
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight issue
- Dont care
Preferred solution: refund of Taxi
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight delay
- Delays flight
Preferred solution: Full refund
An error was made with my booking I ask to get the cost for a ticket honored since it was an error by agent and they totally refused to.
User's recommendation: I don’t have one
TSA prechevk
User's recommendation: JetBlue is generally a well run and efficient airline with good customer service.
I am not happy with jet blue service
- Many flts
- Too many restricted seats
Preferred solution: Price reduction
I made a mistake with my booking
Very upset flights are constantly delayed and no one to help you at the airports
User's recommendation: Unfortunately try to not fly this airline it went from being the #1 to the bottom of the list this was the airline everyone wanted to fly they were so reliable and best customer service but now I cannot say the same
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompensation for missed connecting flight due to initial flight delay
Initial flight out of JFK delayed due to maintenance resulting in missed connecting flight to Costa Rica for vacation. I spoke with Just Ask customer service at JFK and they said there are no other flights to Costa Rica that day and we would have to fly out the next day.
We chose to fly to our connecting airport even though we knew we would miss the flight. We spoke to Just Ask in Fort Lauderdale and they had no same day flights. We spoke to our travel agent and he found a Spirit flight departing at 11pm but it was an additional $450 for our party of 3. The Just Ask rep removed us from the JetBlue flight from Fort Lauderdale to San Jose, Costa Rica and said we would be given a refund for that flight for all 3 passengers in out party.
We spent the day in Fort Lauderdale and had several unexpected expenses including rental car, lunch, dinner and parking due to the flight situation caused by JetBlue. Additionally we had to move our entire week long vacation around and one if our hotels were not able to accommodate us for the shift in dates so we had to pay for another night in a different hotel. All we wanted was for JetBlue to reimburse the missed flight, the expenses incurred in Fort Lauderdale and the additional hotel expense.
The Jet Blue escalation department supervisor said that there is no compensation for our flight and she cannot help me. I will be emailing the CEO of Jet Blue regarding this situation.
- Good aircrafts
- Roomy seats
- Flight delays
- Short layovers
- Dishonest staff
Preferred solution: Full refund
User's recommendation: Don’t travel Jet Blue especially when there is a connection.
JetBlue made changes to my flight that did not work for me. CS was able to make changes more suitable for my trip.
User's recommendation: Vey eell
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pinellas Park, FloridaTSA Precheck
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