Alma M Isu

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Luggage fee refund

I purchased a luggage fee. But did not need it , requested a refund at the airport , they explained it would be in my account in 2-5 days.. never received the refund.
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Loss:
$30

Preferred solution: Full refund

Leona W Tsj

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Verified Buyer
|

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Jet Blue cancelled my flight 9/5/2023

JetBlue Airways - Jet Blue cancelled my flight 9/5/2023
Jet Blue cancelled my flight for 9/5/2023 My confirmation # AQDX00 My total charge besides paying for 2 baggages is $675.60 I am due a full refund. Additionally, I purchased travel insurance through Allianz for $45.50 Please advise the full refund due me. Leona Williams
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Loss:
$781
Pros:
  • Was my favorite airline
Cons:
  • Cancellations

Preferred solution: Full refund

Georgeanne N

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Verified Reviewer

Flight from *** Loc: LWWVIX

Updated by user Sep 22, 2023

Never heard from them

Original review Sep 13, 2023
We were booked on the 7:54 p flight on 9/11 from Boston to Orlando. The flight was delayed and then cancelled.

So we changed to an earlier 4:15 flight. We sat on the tarmac and did not depart until after 6:15. Pilot was told they were rerouting the flight. That occurred several times.

We reach Orlando and were unable to land due to weather closure of airport. Pilot advised we would stay in holding pattern until airport reopened. Flight was eventually diverted to West Palm Beach airport for refueling and waiting for Orlando Airport to open. We departed West Palm beach at sometime after 11:15 p.

Our total time held hostage in that plane was eighth hours. Flight attendants NEVER offered us something to drink or eat. The bathrooms were dirty and disgusting and lines were LONG. The flight attendants were rude and kept telling us on PA to stay in our seats.

They even said the more people who use thE bathrooms will delay our departure because they will have to empty the waste. Who says that to passengers who have to go to the bathroom after hours on a flight. They would not let us depart the airplane at West Palm beach airport. But They could have had beverages and snack food delivered for us starving customers.

Maybe had someone clean the disgusting bathrooms. We were first time Jet Blue flyers and will never, I say never use you again. We will stick to Southwest for short domestic flights. Shame on you for your deplorable customer treatment.

It was especially harder on us older customers.

I know the flight crew were not happy with the situation but they could have been less *** to us. John and Georgeanne Neeler
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Cons:
  • Treated deplorable by crew
  • Held hostage on a flight for hours with no additional bever

Preferred solution: Full refund

User's recommendation: Don’t fly Jet Blue ever. You can look up our reservation on your computers. I am not going out of my way to attach our receipts because your crew certainly did not.

Anonymous
map-marker Queens, New York

Had a great experience

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Great experience, would highly recommend using them. Called got an agent and all went well Why I got this application not sure but all went well
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User's recommendation: Use Jet Blue

Kerney Kut
map-marker Miami, Florida

Change flight today

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Your website indeed help me get a phone number and get in touch with Jet Blue which I didnt really like that. I have to do that but it did work. The agent that helped me was absolutely fabulous. I would use her every time. Susan.
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Taudra D

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Verified Reviewer

Flight issue

JetBlue changed our flight while we were abroad. We already had our international tickets purchased, so we could not make the changes necessary to make the flight that JetBlue changed. They made us take a 2 and 1/2 hour ride in a taxi that cost us s$250.00!!! We had to go to Newark to get a flight or be stuck in JFK for a night. We had just traveled 20 hours from Europe. This was the most disappointing experience. They would not help with any fees, taxi expenses or baggage. Not even an upgraded seat!!! So terrible. Never will we fly Jet Blue again.
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Loss:
$250
Cons:
  • Dont care

Preferred solution: refund of Taxi

Juan L S

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Flight delay

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More than 4 hours delay no explanation whatsoever. Very unprofessional We should be compensated by the company
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Loss:
$289
Cons:
  • Delays flight

Preferred solution: Full refund

Anonymous
map-marker Pompano Beach, Florida

An error was made with my booking I ask to get the cost for a ticket honored since it was an error by agent and they totally refused to.

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I just asked to get the price honored for my 6 th ticket since it was missed in error and no one would help. Also a name was incorrectly spelt In error and they had no problem fixing that but wouldnt help in booking my 6 th ticket .
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User's recommendation: I don’t have one

Anonymous
map-marker Mexico City, Mexico

TSA prechevk

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Our precheck information was dropped from our profile. Fortunately I noticed before attempting to proceed to check in process. I was able to update and access our precgdck prior to boarding.
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User's recommendation: JetBlue is generally a well run and efficient airline with good customer service.

Lauren S Vrn

I am not happy with jet blue service

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I exchanged a ticket for another day. Jet blue rep said $115. When I got me bill it was $312. I cannot reach anyone to discuss issue.
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Loss:
$200
Pros:
  • Many flts
Cons:
  • Too many restricted seats

Preferred solution: Price reduction

Anonymous
map-marker Tampa, Florida

I made a mistake with my booking

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I mistakenly booked the wrong date and the agent took care of it with ease. Very great customer service.
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Anonymous
map-marker Grenada, Mississippi

Very upset flights are constantly delayed and no one to help you at the airports

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I was flying out of Newark airport flight was stilled delayed there was no one to help me check in or change my flight I had to call customer service to help me
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User's recommendation: Unfortunately try to not fly this airline it went from being the #1 to the bottom of the list this was the airline everyone wanted to fly they were so reliable and best customer service but now I cannot say the same

Denise G Gcq

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Compensation for missed connecting flight due to initial flight delay

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Initial flight out of JFK delayed due to maintenance resulting in missed connecting flight to Costa Rica for vacation. I spoke with Just Ask customer service at JFK and they said there are no other flights to Costa Rica that day and we would have to fly out the next day.

We chose to fly to our connecting airport even though we knew we would miss the flight. We spoke to Just Ask in Fort Lauderdale and they had no same day flights. We spoke to our travel agent and he found a Spirit flight departing at 11pm but it was an additional $450 for our party of 3. The Just Ask rep removed us from the JetBlue flight from Fort Lauderdale to San Jose, Costa Rica and said we would be given a refund for that flight for all 3 passengers in out party.

We spent the day in Fort Lauderdale and had several unexpected expenses including rental car, lunch, dinner and parking due to the flight situation caused by JetBlue. Additionally we had to move our entire week long vacation around and one if our hotels were not able to accommodate us for the shift in dates so we had to pay for another night in a different hotel. All we wanted was for JetBlue to reimburse the missed flight, the expenses incurred in Fort Lauderdale and the additional hotel expense.

The Jet Blue escalation department supervisor said that there is no compensation for our flight and she cannot help me. I will be emailing the CEO of Jet Blue regarding this situation.

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Loss:
$1000
Pros:
  • Good aircrafts
  • Roomy seats
Cons:
  • Flight delays
  • Short layovers
  • Dishonest staff

Preferred solution: Full refund

User's recommendation: Don’t travel Jet Blue especially when there is a connection.

Anonymous
map-marker North Fort Myers, Florida

JetBlue made changes to my flight that did not work for me. CS was able to make changes more suitable for my trip.

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The good service I received from Colin. He was able to make the changes I needed after JetBlue made changes to my flight that didnt work for me.
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User's recommendation: Vey eell

Alice M Wbs

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| map-marker Pinellas Park, Florida

TSA Precheck

TSA questioned need to add to My reservation , can I do this in line, need help, this service inadequate, south west is s much better
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