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1.9 Based on 67 reviews
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  • Customers like
    • Customer service representative 1
    • Free snacks 1
    • Very helpful with helping me with my handicapped friend 1
  • Customers don't like
    • Lack of customer service 12
    • Poor issue resolution 6
    • Rude customer service 5

very rude employee Shulissa Edwards at a Jacksonville airport. Had an unpleasant experience because of her attitude problem

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My experience was not the greatest I got Fisk at and search at the airport came through the security ok the attend was not helpful at all ground crew forget it I am 64 yrs old I will not fly jet blue again I wish AA would come back direct to Barbados my liquor was stuck downstairs in the warehouse so I waiting for it I herd them calling the lady told me that the guy would be right up so when I get to the gate she told me I was randomly selected... Read more

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On Dec 1 2016 before boarding the aircraft I was told I was randomly selected to be search I did all the security in back in Barbados before boarding the aircraft I was waiting in my liquor to take aboard the aircraft it was still in the warehouse all of this made me very stressful to see I am visiting my country of birth and I am being treated like a criminal in my country I come to United States never was I every was mistreated I have to find... Read more

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Dear jet blue I think your service need plenty Inprovement you flight attendant are not helpful at all some got sick on the plane yesterday the flight attendant just show us how she felt like cleaning her shoes more than helping the person that was sick I also had to put my bag up my self I am 64 yrs old the crew on flight 662 need to be trained

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BAD SECURITY EVER ! I CHECKED IN MY MAKEUP BAG TO PUT ON SOME MAKE UP ONES I LANDED AND I NOTICED BY MISTAKE I PASSED A LIGHTER ! ITS REALLY INRESPONSIBLE OF THEM THAT THEY DONT EVEN REALLY CHECK THE BAGS RIGHT ! ANYTHING CAN HAPPEN TO US !

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I flew on Jet Blue to Trinidad from JFK with no problems. My ticket was for "more leg room" so I could also board the air craft early. On the way back (10/30/16) I was taken aside by the security and was checked-body and hand bags in front of others. After all that before boarding the airplane I was asked again to be checked. I was told this is the Jet Blue policy the first was the airport's policy. I was very frustrated and was not able to... Read more

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This was the worst experience I've ever had with an airline. My flight was cancelled 5 mins before getting on a bus to go to the airport all because the plane wasn't full meaning they will not make a full profit and not worth it to them to send into the air. I'd also like an answer as to why I checked my bags today to go home and it was about 30 dollars cheaper than when I checked them at JetBlue at the beginning of the week. Sounds like your... Read more

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Worst website ever!!! Down for weeks at at time. Cannot login in to TrueBlue account. Too many redirects attempting to login. Constantly getting errors when searching for fares. Phone service sounds like an old speaker. Surprised at how this company is being managed. Perhaps they should learn a few things from their competitor Southwest. If I didn't have a credit to use I wouldn't even be bothering with JetBlue. Read more

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I am unhappy with the way I was treated when my JetBlue flight 490 arrived late at JFK on 9-29-2016. We were allowed to deplane first, instructed not to run in order to make our connection. However, hurrying didn't help. Some of the 17 passengers were able to get on flight 316, but an older person like me couldn't sprint. In addition, despite the fact that those who had to make the connection to Syracuse were supposed to be allowed to... Read more

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I purchased two tickets on line on the Jetblue site. I try to select a seat and I got to find out Jetblue charge me $25.00 for each seat without eny explanation I believe the wed site was confuse and i will never pick the fligh if i knew about the charge My two tickets when from $529.00 to $593.00 totaly a Mistake wich I woul like my money back from the seat ..Please email me at yvelisfrances@hotmail.com or Call me at (215)272-4689 ... Read more

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