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1.9 Based on 66 reviews
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  • Customers like
    • Customer service representative 1
    • Free snacks 1
    • Very helpful with helping me with my handicapped friend 1
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    • Lack of customer service 12
    • Poor issue resolution 6
    • Rude customer service 5
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I am unhappy with the way I was treated when my JetBlue flight 490 arrived late at JFK on 9-29-2016. We were allowed to deplane first, instructed not to run in order to make our connection. However, hurrying didn't help. Some of the 17 passengers were able to get on flight 316, but an older person like me couldn't sprint. In addition, despite the fact that those who had to make the connection to Syracuse were supposed to be allowed to... Read more

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I purchased two tickets on line on the Jetblue site. I try to select a seat and I got to find out Jetblue charge me $25.00 for each seat without eny explanation I believe the wed site was confuse and i will never pick the fligh if i knew about the charge My two tickets when from $529.00 to $593.00 totaly a Mistake wich I woul like my money back from the seat ..Please email me at yvelisfrances@hotmail.com or Call me at (215)272-4689 ... Read more

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I'm on the plane right now. Sept 22 2016. Flight 1123 7:30pm to 10:30pm nyc to la. Seat 19A. As I start writing this we have been waiting for 30 minutes after landing because "there's confusion" as to where to park the plane. Absolutely ridiculous that after a long flight passengers and the ppl waiting to pick them up have to wait so long for something that shouldn't even be a problem. I'm very disappointed Read more

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As a True Blue flyer ,Flight B6 1041 it was the worse experience i had , when getting my boarding pass i saw my seat was changed from 8 row to the last , i showed them my handicap card but said there was no room, idid see room when i went to ladies room.I flew with my daughter ,and she also complained it was the worse flight and the flight attenence was very loud .I have another flight going out in Dec. with family members i hope it will be a... Read more

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Very bad service at Fort Lauderdale air port. I was traveling from Fll to bwi, I had my three kids with me. I checked in online, I dropped my only one back at the check in and got my boarding pass, went to the security line after a while the employee who did the check in for me came to me and said I have to go back out of the line an open my bag to show her what is in the bag, she didn't find anything illegal, and told me to go bsck to the line... Read more

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I am at the airport now because I missed my flight due to the security and Jet blue being ***. Im flying domestic and I am on line for security 1 1/2 hours before my flight. While going through security which was very long but moving quickly. They stop me and let people from Guatemala and Santa something go. These were large numbers of people. Then the line moves again. They stop me,again and call for St Lucia people. Family of 8 comes through... Read more

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I'm really disappointed that when I called costumer service in they couldn't tell me if my husband took the flight or not I know they told me is a private information but I'm his wife m I have all the information they need it the code they send u the card the that ticked wa bought because everything was under my name his wife and all I asked us to know if he took the flight because I'm a mother of 3 and I'm pregnant and I don't drive like it... Read more

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I took flight 277 from Fort Lauderdale to San Francisco and the flight was uncomfortable. Overall, the Boston-based flight crew were rude and unfriendly. For 90% of the flight they sat in the back laughing and talking loud, ignoring the fact that most passengers were trying to sleep. Next, they huddled in front of the cabin for about 17 minutes at the beginning of the flight gossiping about the customers of whom they clearly had no appreciation... Read more

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This airline company is awful, poor customers services and very rude I will never booked with them anymore

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For the most part I enjoy flying JetBlue mainly for their rewards program. I am a Mosaic level and the perks are good. Unfortunately not all JetBlue employees knew how to deliver good customer service. My number one issue is the staff at the boarding gates. Often rude and this is usually where the loyal status goes out the door. Often they don't call out their Mosaic customers to board first as the program states. When I ask her on today's... Read more

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