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1.9 Based on 63 reviews
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  • Customers like
    • Customer service representative 1
    • Free snacks 1
    • Very helpful with helping me with my handicapped friend 1
  • Customers don't like
    • Lack of customer service 12
    • Poor issue resolution 6
    • Rude customer service 5
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I am at the airport now because I missed my flight due to the security and Jet blue being ***. Im flying domestic and I am on line for security 1 1/2 hours before my flight. While going through security which was very long but moving quickly. They stop me and let people from Guatemala and Santa something go. These were large numbers of people. Then the line moves again. They stop me,again and call for St Lucia people. Family of 8 comes through... Read more

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I'm really disappointed that when I called costumer service in they couldn't tell me if my husband took the flight or not I know they told me is a private information but I'm his wife m I have all the information they need it the code they send u the card the that ticked wa bought because everything was under my name his wife and all I asked us to know if he took the flight because I'm a mother of 3 and I'm pregnant and I don't drive like it... Read more

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I took flight 277 from Fort Lauderdale to San Francisco and the flight was uncomfortable. Overall, the Boston-based flight crew were rude and unfriendly. For 90% of the flight they sat in the back laughing and talking loud, ignoring the fact that most passengers were trying to sleep. Next, they huddled in front of the cabin for about 17 minutes at the beginning of the flight gossiping about the customers of whom they clearly had no appreciation... Read more

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This airline company is awful, poor customers services and very rude I will never booked with them anymore

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For the most part I enjoy flying JetBlue mainly for their rewards program. I am a Mosaic level and the perks are good. Unfortunately not all JetBlue employees knew how to deliver good customer service. My number one issue is the staff at the boarding gates. Often rude and this is usually where the loyal status goes out the door. Often they don't call out their Mosaic customers to board first as the program states. When I ask her on today's... Read more

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Acabo de llegar a NY desde SanJuan PR y llevo 1 hr esperando mi equipaje no puede ser !

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At the San Juan pr JetBlue we received an email saying flight 462was going to be delayed, JetBlue said the flight was delayed till a little after 12:15now the customer service dept desk is telling us the flight been delayed again till a little after 1:40.If was to change my flight to a different time I was going to be charged extra. But now it's JetBlue that needs to change the time of the flight because the planes are late.But jet blue don't... Read more

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Today August 1 2016 I had booked a fight to Orlando (Jet Blue, flight 499 from La Guardia Airport to MCO at 9:30pm). From the Bronx I took a taxi to la Guardia (paid $60.00). At the airport I found out the flight was cancel w/o any notification nor an apparent reason. The solution given was to go back home and take the flight from Kenedy Airport at 4:00pm. I had to pay $60.00 back home and the 80.00 to get to the Kenedy Airport. I spoke... Read more

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Tired, tired, tired of this fecal airline. Rude service, late or cancelled flights all the *** time. How do these people stay in business? Oh right, the obscene lack of true competition between airlines and certain destinations. It is so incredibly miserable to fly with these people, but sometimes there really is no choice and you are stuck with the worst airline in the planet for 4 plus hours. If you can avoid jetblue at any cost, any cost,... Read more

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Hi I took a flight back home from punts Cana in DR with my daughter and our dog . I took the dog out to feed him and places him on the chair that was empty next to me . The first flight attendant dident say anything about the dog sitting in the empty seat next to me so I kept him there since he was a small dog and wasent disturbing anyone . Mid flight they started collecting garbage and a very rude make flight attendant approaches my isle and... Read more

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